Rippling · 23 hours ago
Technical Support Specialist, Identity Management
Idaho, United States
Full-time
Onsite
Entry, Mid Level
$21/hr - $23/hr
1+ years expRippling is a company that provides a unified platform for HR, IT, and Finance. The Technical Support Specialist role involves troubleshooting and resolving identity management issues, assisting customers with integrations, and ensuring a seamless experience with Rippling's products.
EmploymentHuman Resources
Responsibilities
This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Identity Management
Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows
Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, OneLogin)
Help customers understand and troubleshoot API-driven workflows, including token generation, permission scopes, and integration errors
Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior
Responsible for supporting our Rippling customers and resolving issues related to our products
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products
De-escalate and resolve issues by leveraging platform and industry expertise
Become a product expert - you'll be a go-to resource for both customers and coworkers
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
Qualification
Required
Bachelor's degree
1-4 years of customer support experience in a Technical Support domain
Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications
Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals
Working knowledge of how APIs function — including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting
Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages
Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts
Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise
Time management skills and ability to prioritize
Flexibility with changing job duties and responsibilities
Organizational skills and experience improving processes
Excellent communication skills, both written and verbal (in English) in a technical environment
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase