Docebo · 21 hours ago
Senior Account Manager - Enterprise
United States
Full-time
Remote
Senior Level
$116K/yr - $146K/yrDocebo is a global company focused on revolutionizing learning experiences through AI-powered solutions. As a Senior Account Manager - Enterprise, you will manage and expand a portfolio of Enterprise accounts, ensuring clients meet their learning goals and driving growth through strong client relationships and strategic data analysis.
Artificial Intelligence (AI)Corporate TrainingEdTechEducationEnterprise SoftwareSaaSSoftwareTraining
Responsibilities
Develop and execute growth plans for your book of business
Lead processes to expand or modify customer usage of Docebo
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
Use empathy, curiosity, and innovative thinking to understand and meet customer needs
Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective
Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
Ensure all account-related data is current and accurately reflects the status of each account
Analyze data to drive strategic conversations and objectives with clients
Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth
Achieve and exceed sales and retention targets consistently
Qualification
Required
Excellent organizational skills, with the ability to keep pipelines updated and organized
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
Agile and flexible, with the ability to problem-solve and adapt quickly
Ability to deal with senior executives on complex business issues
Impeccable negotiation skills and a consultative approach to client interactions
Ability to analyze data and make sound, timely decisions
Benefits
Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
Company
Docebo
Docebo is a cloud SaaS Learning Platform that enables companies to deliver, track and certify online training to their staff.
Founded in 2005
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$165.25MKey Investors
Klass CapitalPrincipia SGR
2021-09-23Post Ipo Equity· $101.72M
2020-08-27Post Ipo Equity· $57.15M
2019-10-10IPO
Leadership Team
Alessio Artuffo
Docebo CEO and Board Member
Mike McCarthy
Vice President - Investor Relations
Recent News
2025-12-30
Company data provided by crunchbase