Steadfast Health · 3 weeks ago
Care Support Specialist (Medical Assistant)
Cleveland, Ohio
Full-time
Onsite
New Grad, Entry Level
$19/hr - $23/hrSteadfast Health was founded to establish a new standard of substance use disorder care. The Care Support Specialist plays a vital role in providing patient-centered support, ensuring smooth clinical operations, and fostering a compassionate environment for patients during their recovery journey.
Hospital & Health Care
Responsibilities
Serve as the first point of contact for patients, offering professional, empathetic communication that fosters trust and comfort
Provide administrative support to ensure the smooth operation of clinical services, including managing patient intake, scheduling, and data entry
Address patient concerns and challenges with understanding and unconditional positive regard, supporting and empowering patients throughout their treatment journey
Collect and accurately document patient details, medical history, and consent forms, ensuring accurate data entry into the Electronic Health Record (EHR) system
Verify patient insurance coverage, assist with pre-authorizations, and ensure proper documentation for billing
Ensure all patient records are complete, accurate, and up-to-date in the EHR system, including treatment plans and test results, while maintaining confidentiality
Collaborate with clinical and administrative staff to ensure timely and efficient patient care, addressing needs and concerns as they arise
Adhere strictly to HIPAA regulations, maintaining the confidentiality of all patient-related information
Qualification
Required
High school diploma or equivalent
Active Medical Assistant Certification
Administrative experience in a healthcare setting, ideally in behavioral health or SUD care
Strong organizational skills and attention to detail, with experience in managing scheduling, data entry, and patient records
Exceptional interpersonal and communication skills, with the ability to interact with patients in a compassionate, non-judgmental, and patient-centered manner
Ability to manage sensitive or challenging situations with professionalism, patience, and empathy, ensuring all patients feel supported and valued
Comfort with digital tools and systems, including medical office software and EHR platforms (e.g., Athenahealth), with the ability to quickly learn new technologies
Experience with insurance verification and billing practices
Passionate about Steadfast Health's mission to provide low-barrier, non-punitive, harm-reductionist SUD care
Benefits
Comprehensive medical, dental, and vision insurance for you and your family.
401(k) match up to 5% to help you invest in your future.
100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.
Generous PTO, floating paid holidays, and paid volunteer days
Access to Earned Wages: Access up to 50% of your earned wages before payday, giving you flexibility and financial peace of mind.
Re-Fuel Days: Take four paid days each year to recharge — for mental health, rest, or continuing education.
Employee Assistance Program (EAP): Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.
Stable, Balanced Schedule: Full-time weekday hours — no late nights, weekends, or unpredictable shifts — so you can focus on your patients and your life outside of work.
Team Connection: Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.
Growth Opportunities: Cross-training and advancement pathways to Senior CSS and other clinical roles, with an annual CEU stipend, and training in trauma-informed and addiction-focused care.
Supportive Culture: A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.
Company
Steadfast Health
Steadfast Health provides comprehensive, evidence-based treatment to individuals with substance use disorders (SUDs).
Founded in 2024
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase