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Golf Galaxy · 1 day ago

Retail Golf Club Fitting Specialist

Milford, CT

Part-time

Onsite

Entry Level

$16/hr - $23/hr

1+ years exp

Golf Galaxy is dedicated to growing the game of golf and providing exceptional service to golfers of all abilities. The Retail Golf Club Fitting Specialist is responsible for establishing customer relationships, performing club fittings, and maintaining product knowledge to assist customers effectively.

Retail

Responsibilities

Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested

Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs

Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services

Support store services sales by performing athlete club fittings and repairs

Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs

Make equipment recommendations tailored to the customer

Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times

Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information

Maintain and participates in all recovery and cleanliness standards

Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect

Take an all-hands-on-deck approach to support the team across the store

Perform other tasks as assigned ed by management

Qualification

Golf fitting experienceGolf industry experienceRetail experienceEnsures AccountabilityInstills TrustAction-OrientedCustomer-FocusCollaborativeDecision-Making Abilities

Required

Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs

Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services

Support store services sales by performing athlete club fittings and repairs

Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs

Make equipment recommendations tailored to the customer

Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times

Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information

Maintain and participates in all recovery and cleanliness standards

Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect

Take an all-hands-on-deck approach to support the team across the store

Perform other tasks as assigned by management

Ensures Accountability

Customer-Focus

Collaborative

Instills Trust

Decision-Quality/Decision-Making Abilities

Action-Oriented