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SolutionHealth · 3 weeks ago

Technical Support Specialist II - IT Services - Full Time

Manchester, NH

Full-time

Hybrid

Mid Level

3+ years exp

SolutionHealth is an integrated health system focused on providing high-value care. The Technical Support Specialist II is responsible for Tier II desktop support, managing desktops and applications, and resolving technical issues for the organization.

CommunitiesHealth CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely

Responds to support requests via telephone, email and in-person via the ticketing system

Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community

Triages and escalates more complex technical issues to Tier III or Tier IV support teams

Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community

Maintains accurate inventory of IT assets and equipment for the organization

Hours vary based on Health System needs and can include nights and/or weekends

Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work

Qualification

Technical SupportDesktop SupportApplication SupportCOMP TIA A+Network+Communication SkillsProblem SolvingTeam Collaboration

Required

An Associate's Degree or equivalent in Information Systems or related field required

COMP TIA A+ certification or equivalent required

A minimum of 3-5 years' experience supporting PCs in a networked environment required

Preferred

A Bachelor's Degree or equivalent in Information Systems or related field preferred

Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred

5+ years' experience preferably in a healthcare setting preferred

Benefits

Health, dental, prescription, and vision coverage for full-time & part-time employees

Short-term disability, long-term disability, and life insurance coverage

Competitive pay

Tuition Reimbursement

403(b) Retirement Savings Plan

Company

SolutionHealth

SolutionHealth is a non-profit healthcare organization.

Founded in 2018

Bedford, New Hampshire, USA

5001-10000 employees

https://www.solutionhealth.org

H1B Sponsorship

SolutionHealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (1)

2020 (1)