Total Home and Farm Video Solutions ยท 3 weeks ago
Contact Center Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $25/hrTotal Home & Farm Video Solutions is a family-oriented business located in Mattoon, Illinois, serving clients across Illinois and surrounding states. They are looking for a friendly, professional, and solution-oriented Contact Center Customer Service Representative to join their team, responsible for handling client inquiries and ensuring exceptional service experiences.
Consumer Electronics
Responsibilities
Respond to inbound calls, emails, and messages from clients in a professional and courteous manner
Provide assistance with reservations, changes, cancellations, and general inquiries
Resolve guest issues efficiently while maintaining a positive customer experience
Document and maintain accurate records of guest interactions
Collaborate with operations and sales teams to ensure seamless guest experiences
Offer proactive support by anticipating guest needs and questions
Qualification
Required
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Patience, empathy, and a customer-focused mindset
Ability to thrive in a dynamic and fast-paced environment
Preferred
Previous customer service or call center experience preferred
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Performance-based incentives
Employee travel perks and discounts
Company
Total Home and Farm Video Solutions
Total Home & Farm Video Solutions provides high quality digital video surveillance systems with expert installation, and friendly technical support.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase