Microsoft · 21 hours ago
Senior Technical Program Manager, Copilot
Mountain View, CA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft AI (MAI) is seeking a Senior Technical Program Manager to lead initiatives focused on model response quality and broader program architecture. This role involves owning the end-to-end model feedback process, coordinating across various teams, and architecting scalable systems to enhance AI outputs.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Own the Model Feedback Lifecycle: Design and manage processes for collecting, triaging, and analyzing feedback from production usage. Build dashboards and reporting systems to surface insights and drive data-informed improvements to Copilot, addressing customer needs with high quality and efficiency. Identify and mitigate project risks to ensure successful outcomes
Cross-Team Coordination: Partner with Research, Engineering, Data, and Product teams to align on goals, identify opportunities for enhancing model performance, share learnings, and drive execution at scale
Vendor Management: Oversee external vendors for data labeling and human evaluation programs
Quality Frameworks: Build and run systems to assess and enhance model responses, such as annotation platforms and evaluation pipelines. Review performance metrics to find areas for improvement
Data-Driven Decision Making: Collaborate with analytics teams to define success metrics and correlate improvements to user impact
Operational Excellence: Manage all components of project planning, execution, and delivery by developing consistent processes that accommodate product complexity and organizational growth, ensuring coordination with overall product strategy and deadlines
Strategic Program Architecture: Partner with other TPgMs and leadership to design scalable processes and frameworks that extend beyond model response quality, supporting evolving priorities across Copilot. Maintain a deep understanding of the latest advancements in AI and Machine Learning
Qualification
Required
Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
2+ year(s) of experience managing cross-functional and/or cross-team projects
2+ year(s) of experience leading AI-focused products or programs with direct involvement in model evaluation strategies (Evals), optimization through loss function analysis (Losses), or overseeing data collection pipelines to support scalable training and validation workflows (Data Collection)
2+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
Preferred
Bachelor's Degree AND 8+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience managing cross-functional and/or cross-team projects
Prior exposure to Large Language Models (LLMs), model evaluation, or human-in-the-loop systems
Experience working in a startup-like environment
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
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