The Salvation Army Southern California · 4 months ago
Customer Services Coordinator-13-004 - -SC/San Diego KROC Center
San Diego, California, United States
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hr
0+ years expThe Salvation Army Southern California is an international movement focused on meeting human needs. The Customer Service Coordinator is responsible for the daily operations of the Gym, Fitness, and Aquatics departments, ensuring effective communication and customer service, and overseeing guest services staff.
Non-profit Organization Management
Responsibilities
Work closely with the Membership Manager to develop, communicate and communicate daily operating procedures related to customer/ member interactions, with particular attention paid to membership and program sales
Ensure timely, effective communication with and between Kroc Center associations and members/ guests
Maintain a working knowledge of Kroc Center Software resources and support program managers with analysis, reports and staff training and feedback. Software may include Kroc Center website, krocsales.org (sales platform), Community Connect/ CCMS and others, as applicable
Be available. Carry a radio & communicate with the GSAs when leaving the Gym/ Pool Deck (ie: let the staff know if you’re going to another venue). Except in extreme cases, the Customer Service Coordinator should not be going offsite
Be professional. The Customer Service Coordinator must remain cognizant that he/ she may be called upon for a customer situation. Plan off the clock breaks to be done during hours when other MODs are still present
Do frequent walk throughs of the building and pool deck
Keep the last 30 minutes of the day open. This is the time when the last GSA is typically cashing out & aside from helping with building walk throughs, the MOD should help monitor the desk while the GSA is counting and begin closing tasks such as organizing their stations, sweeping for lost items, making announcements
Perform all other duties, as assigned and necessary
Respond to member, customer requests for a manager, communicating as appropriate to the respective department
Ensure all daily reports and forms are completed, including but not limited to: Protecting the Mission (PTM)/ building walk-thru’s logs, restroom monitoring logs, Predator Barrier notices and accident reports
Qualification
Required
Must be at least 18 years of age
Minimum high school diploma or equivalent
Must be able to read, write, and communicate in English
Basic understanding and competency in Microsoft suite
Have strong interpersonal & communication skills
Maintain a professional attitude and approach to problem solving and to maintain confidentiality
Ability to work well with Managers, Directors, Support staff, and Divisional Team
Ability to effectively understand, reflect, communicate the Christian mission, vision, goals and strengths of The Salvation Army Ray and Joan Kroc Corps Community Center
Ability to function proactively and effectively with minimal supervision
Ability to work well with a diverse population
Ability to respond professionally to requests and inquiries from guests, members and staff
Preferred
College degree preferred
Minimum of 6 month's experience at Kroc Center or similar facility preferred
Bilingual (Spanish) preferred
Prefer experience with CCMS point of sales software
Experience in coaching/motivating groups & have proven leadership skills
Strong motivational and management skills
Company
The Salvation Army Southern California
The Salvation Army is one of the largest humanitarian organizations in the world. It is a sub-organization of The Salvation Army International.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.02MKey Investors
Federal Home Loan Bank of San Francisco
2019-09-23Grant· $0.02M
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