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Ferris State University College of Business · 3 weeks ago

Desktop Support Technician 2

Big Rapids, MI

Full-time

Onsite

Mid Level

$24.79/hr - $24.79/hr

3+ years exp

Ferris State University College of Business is seeking a Desktop Support Technician 2 to provide service and support for university-owned and privately-owned computing devices. The role involves diagnosing hardware and software issues, performing repairs, and assisting faculty, staff, and students with their technology needs.

Higher Education

Responsibilities

Provide hardware repair services for university and student owned computing devices which includes warranty replacement when possible

Facilitate and assist in supporting the computer needs of university faculty, staff and students, including various hardware and software problems

Research, recommend, and assist in quoting, upgrading, replacing any computer related equipment/ devices, or implementing new technologies

Provide documentation for all necessary hardware repair procedures and processes to assist with continuation of work responsibilities and training of student employees

Evaluate university assets for reuse or disposal to ensure the equipment is used most effectively for the university's needs

Maintain a parts inventory for repairs

Initiate and confirm repair and maintenance billing to ensure receipt of payment

Facilitate warranty repairs with providers

Work closely with IT Information Security team on hard drive cloning, drive encryption, and data recovery

Administer the procurement, provisioning, transferring, upgrading, terminating, and end of life of all cellular enabled devices

Helps users select, order, and set up devices

Maintains the billing information within the respective vendor portals

Assist in strategic planning for replacing or upgrading computer related devices as well as implementation of new technologies

Oversee the asset lifecycle management of hardware

Prep computer and other supported device operating systems and load standard software

Preps computers for disposal by removing administrative software and performing necessary data wipes or removals

Facilitates and oversees disposal of surplus assets in conjunction with selected recycling provider

Assist walk-up service desk with hardware and software related incidents and requests affecting faculty, staff, and students

Supervise student workers

Interview and recommend for hire student employees pursuant to university and legal guidelines

Responsible for maintaining the confidentiality of designated information

Documenting work performed within the IT Service Management System

Assist with classroom preparations including imaging prior to semester start

Assist Call Center Service Desk with phone coverage as needed

Operate university motor or personal vehicles safely while carrying out job responsibilities

Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically

Support, promote, and develop university student enrollment and retention initiatives

Any other duties assigned within the position classification area

Represent department at various committee meetings/professional conferences, as assigned