Wheely · 1 day ago
Operations Manager
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$140K/yr - $180K/yr
3+ years expWheely is a European-founded luxury ride service focused on providing exceptional service and user privacy. As the Operations Manager in New York, you will be a founding member of the launch team, responsible for day-to-day operational execution, acquiring and retaining chauffeurs, and ensuring a high-quality customer experience.
InternetMobile AppsRide SharingTransportation
Hiring Manager
Catherine C.
Responsibilities
Own day-to-day operational execution for the market, including chauffeur supply growth, onboarding and training, retention, and incentives
Establish and evolve the local operating model, translating global strategy and standards into effective local execution
Use data to identify operational risks and opportunities, and design initiatives with clear, measurable impact
Lead Wheely NYC’s growing operations team, creating a culture of high performance and engagement
Partner with product teams to influence feature development and improve operational tooling
Oversee operational readiness for launch and early growth, ensuring consistent service quality and reliability
Serve as a senior point of contact for chauffeurs and key external stakeholders, representing Wheely’s standards and values
Ensure compliance with applicable local regulations and licensing requirements
Qualification
Required
3+ years of experience building, launching, or scaling something meaningful with limited structure
Ability to move quickly from analysis to execution
Experience launching, growing, or scaling operations in a fast-paced tech environment (VC-backed business, scale-up or other relevant startup experience)
Background in top-tier management consulting, with a demonstrated transition into hands-on operational roles
Early employee or founding team experience at a consumer or marketplace startup
Preferred
Experience in a marketplace or platform business, particularly in on-demand, mobility, or location-based services
Demonstrated experience building teams, processes, or operating models from the ground up or during periods of rapid expansion
MBA or other advanced degree with a strong focus on business, operations, analytics, or strategy
Benefits
Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing
Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product
Company
Wheely
Wheely is a luxury ride-hailing service, allowing customers to book chauffeur-driven journeys both on-demand and pre-booked through an app.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$43.02MKey Investors
Concentric
2024-02-07Undisclosed· $15M
2019-04-26Series B· $15M
2016-04-01Series A· $13M
Recent News
2025-11-05
2025-11-05
Company data provided by crunchbase