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Microsoft · 3 weeks ago

Critical Environment Operations Manager - Program Management

Boydton, VA

Full-time

Onsite

Mid, Senior Level

$103K/yr - $203K/yr

3+ years exp

Microsoft’s Cloud Infrastructure and Operations (MCIO) is seeking a Critical Environment Operations Manager – Program Management to oversee the core infrastructure for their cloud services. The role involves leading a team, maximizing operational efficiency, ensuring compliance, and driving cost and energy efficiency initiatives across a global portfolio of datacenters.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations

Lead a team of Program Manager professionals supporting Microsoft's online services

Maximize Critical Environment (CE) availability to ensure optimal operational efficiency

Reduce high-impact and human-error Critical Environment (CE) incidents year over year

Deliver on cost/energy efficiency initiatives

Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring

Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners

Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Ensure compliance with infrastructure operations standardization

Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational policies, procedures, and standards

Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I

Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Coordinate, plan, schedule, and supervise CE audits and compliance verifications

Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects

Embody our culture and values

Qualification

Critical environment managementData center operationsPeople managementIT service managementEnergy efficiency initiativesOperational complianceCertifications e.g.Certifications PMPCertifications ITILTechnical knowledge e.g.Technical knowledge UPSTechnical knowledge GeneratorCoaching skillsLeadership skillsCollaboration skillsCommunication skillsProblem-solving skillsAdaptability

Required

High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check, Citizenship Verification, Criminal Justice Information Services

Preferred

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience

1+ year(s) of people management experience

Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP