Servos ยท 1 month ago
Director of Delivery - Client Services
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expServos is a ServiceNow Elite Partner specializing in Customer Workflows and Creator Workflows. They are seeking a Director of Delivery who will lead and mentor a team while ensuring high-quality project management and client delivery.
Information Technology & Services
Hiring Manager
Kalen Kelley
Responsibilities
Lead and mentor a team of engagement managers, client service leads and delivery leads, supporting career growth while ensuring effective project management practices
Direct team performance and growth, driving accountability through reviews, coaching, and tailored development plans to build a high-performing, engaged team
Act as an escalation point for project and client issues, helping teams manage delivery risks to stay on track and successful
Oversee resourcing, approve hiring and allocations, monitor time entries, and ensure quality delivery standards
Manage projects from planning through execution, including scope, timelines, budgets, resource allocation, and risk management
Partner with Sales, Architects, and Delivery Leads to align resourcing, scope, and delivery planning while maintaining quality standards
Drive strategic planning and account reviews, identifying opportunities for growth and improving client relations
Guide continuous improvement processes, methodologies, and team performance in order to shape practice strategies and drive cross-practice collaboration
Contribute to recruiting, interviewing, and pre-sales efforts while sharing practice expertise
Continue participating in client delivery in roles such as Engagement Manager, Solution Architect, or Sr. Consultant
Qualification
Required
5+ years of personnel management experience, including hiring, coaching, and performance oversight
Confident managing performance, giving feedback, and implementing improvement plans when needed
A strong communicator who motivates others and builds trusted relationships to ensure accountability while aligning outcomes with objectives
Experienced in project management for client-facing engagements, including scope, timelines, budgets, and risk oversight
Adept at overseeing workload allocations, utilization, and resource planning across multiple projects
A proactive problem solver who anticipates risks, identifies trends, and drives process improvements
A strategic thinker who thrives in driving account growth and leading continuous improvement initiatives in a dynamic, fast-paced environment
A collaborative leader who motivates teams, builds trust with clients, and ensures projects are successfully delivered
Benefits
Unlimited PTO after the first year
Health benefits with free coverage for you and competitive rates for your family
401k plus a match and a variety of other benefits
An investment in your continued growth and development with training opportunities and certifications
Company
Servos
Servos provide frameworks and subsequent workflows made for specific industries and their needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Wayne Chattaway, PHR
Co-Founder/ Advisor
Company data provided by crunchbase