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Inside Higher Ed · 1 month ago

Financial Aid Assistant (Part-time)- Staff Pool

Houston, TX

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Inside Higher Ed is seeking a Financial Aid Assistant to facilitate customer service and provide educational assistance to the general public, particularly economically disadvantaged individuals. The role involves managing sensitive records, assisting with financial aid applications, and ensuring effective communication within the Houston Community College System.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction

Perform document tracking to better serve students; collects, managers and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc

Analyze an interpret federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds

Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timeless for registration and payment of fees

Transmit, electronically, student financial aid applications and needed updates (EDE)

Assist with financial aid orientation

Provide guidance and assistance for students making application online

Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages

Use word processing software and student information to develop correspondence and retrieve information

Maintain inventory and orders office equipment and services within prescribed procedures and contractual agreements

Establish and maintain student and program files and records

Schedule student appointments

Generate award letters