Xerox · 1 day ago
Helpdesk / On-Site Administrator
Spokane, WA
Full-time
Onsite
New Grad, Entry LevelXerox is a leader in office and production print technology, expanding into software and services for the hybrid workplace. The Helpdesk / On-Site Administrator will oversee printer fleets, assist with account management, and ensure timely support for clients.
Digital MediaHardwareInformation TechnologyPrintingSoftware
Hiring Manager
Dave Sarol
Responsibilities
Monitors all facets of the equipment fleet program to ensure that our client's performance standards are maintained, and contracted service levels are consistently met
Engages our client and/or third-party resources to anticipate and prevent problems, as well as to remedy problems as they occur
Acts as a supporting interface to all client locations for management of performance issues
Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items, including waste toner bottles
Monitors Call / Support Center activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time
Coordinates and tracks equipment moves, removals, and installations
Manages the collection of periodic meter readings, including review and validation
The Helpdesk / On-Site Administrator will work closely with our customer to integrate with the chosen helpdesk ticketing platform
Proactively manages proper configuration including set-up of consistent workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address
Proactively manages firmware version prior to installation of new and swapped multifunctional devices to ensure ease of implementation. Maintains / updates the Supplier Fleet Management databases and generates / distributes appropriate periodic reports
Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting and other support as required
Qualification
Required
Prior experience managing equipment fleet implementations
A+ Certification
Software / Server experience
Experience with printers and multifunctional devices on Local Area Networks
Benefits
Comprehensive benefits offerings (including medical, dental, vision, life insurance).
Retirement Plan – 401k.
Paid holidays, personal choice days, and paid time off.
A culture that offers flexibility and a healthy work life balance.
Company
Xerox
Xerox produces and supplies network printers, copiers, and fax machine equipment.
Founded in 1960
10001+ employees
H1B Sponsorship
Xerox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (10)
2022 (5)
2021 (10)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M
Leadership Team
Steve Bandrowczak
Chief Executive Officer
Chuck Butler
CFO
Recent News
MarketScreener
2025-12-16
2025-12-16
Company data provided by crunchbase