Fiserv · 4 days ago
IT Manager (Enterprise Production Support)
Alpharetta, GA
Full-time
Onsite
Mid, Senior Level
6+ years expFiserv is a global leader in Fintech and payments, seeking an IT Manager for Enterprise Production Support. This role involves leading production support activities, managing change and incident management, and ensuring compliance with ITIL best practices while working with multiple clients.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen OnlyHiring Manager
Chris Doty
Responsibilities
Drive production management activities such as incident change and problem management as well as lead various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients
Implement plan reviews, change approvals in the interest of change success and hygiene along with improving resiliency and availability for your platforms
Manage multiple production assurance teams and own production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues
Serve as the technical mentor and lead to other team members
Ensure compliance with ITIL best practices and regulatory requirements
Manage change and release processes using ServiceNow
Proactive monitoring using tools like Splunk, Dynatrace, Grafana, and Moogsoft
Partner with development, infrastructure, and business teams to ensure operational readiness
Qualification
Required
6+ years of experience in Unix and Windows, scheduling tools
6+ years of experience in Oracle
6+ years of experience in Red Hat Open shift, Kafka, ARO, PCF, AWS, Azure, Google Cloud
6+ years of experience in production management, application/platform monitoring, on call schedule
3+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moog Soft
3+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk
Bachelor's degree in a related field or an equivalent combination of education, military, and work experience
Deep technical expertise across multiple platforms
Strong leadership skills
Ability to manage complex production environments in a highly regulated industry
Preferred
Knowledge of ITIL frameworks and best practices
Apache, Java, J2EE, ASP.Net, JBoss, IBM HTTP Server, Microsoft IIS
Experience with automation and scripting languages
Experience and desire to work in a Global Delivery environment
3+ years of experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket
Benefits
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-12
Company data provided by crunchbase