MR PORTER · 16 hours ago
Personal Shopper @MRPORTER
New York, NY
Full-time
Hybrid
Senior Level
$32.82/hr - $32.82/hr
5+ years expMR PORTER is the men’s luxury style destination, seeking a Personal Shopper to enhance customer loyalty and spending. The role involves building relationships with high-value customers, understanding their preferences, and maximizing sales opportunities.
RetailSalesTextiles
Responsibilities
Proactively target and build personal relationships with high value customers
Develop an understanding of your customers’ fashion and lifestyle preferences
Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
Ensure that sales leads are identified and prioritized in your daily workload
Maximize the use of the technology available to meet your sales targets
Optimize every opportunity to grow your customer base and acquire new high value clients
Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards
Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximize sales closed on waiting lists
Support your team members in their absence to ensure customer service is never compromised and sales are not lost
Partner with the customer care team at the Distribution Center to ensure VIP customers issues are resolved swiftly and satisfactorily
Participate in EIP customer and marketing / partnership events as required
Together with your manager, entertain high profile customers and conduct one to one appointments
Qualification
Required
5 years of experience as a senior sales assistant or personal shopper for a luxury retail brand is preferred
A proven track record of achieving personal sales goals
Motivated to drive sales, acquire new customers and to constantly improve the customer experience
Extensive knowledge and interest in the current trends and fashions within menswear
Ability to work hard and play hard, as part of a growing team
An eye for detail and good organizational skills is essential
Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
Native in English or any European language, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in English
Numerate with strong computer literacy, particularly in excel and outlook
Must have the confidence to contribute ideas to the working processes at MR PORTER – even those outside your day-to-day remit
Benefits
Performance bonus schemes dependent on the type of role you are in
401(k) plan that both you and the company contribute too
A portal with an array of discounts on things like theme park and cinema tickets
Our famous staff discount along with exclusive staff sales
Medical, Dental and Vision insurance
Commuter benefit and flexible spending
A chance to be part of a fun and caring team that support each other
Company
MR PORTER
MR PORTER is an online retail store that offers designer clothing, shoes, accessories, and more for men.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Toby Bateman
Chief Executive Officer
Recent News
Company data provided by crunchbase