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Fiserv · 3 days ago

IT Support Specialist

Lincoln, NE

Full-time

Onsite

Senior Level

5+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The IT Support Specialist will manage, configure, and support 3rd party Check Fraud applications, perform client implementations, and collaborate with software developers to ensure test coverage.

Financial ServicesFinTechInformation ServicesInformation Technology

No H1B

Responsibilities

Perform client implementations and updates

Perform application configuration updates

Issue support and perform root cause analysis and assist in troubleshooting issues

New release QA

Collaborate with 3rd party software developers and product managers to understand requirements and ensure test coverage

Manage and execute code installations across Development, QA, Certification, and Production environments

Ensure proper version control and rollback procedures are in place

Monitor deployment processes and validate successful installations

Qualification

QA toolsFrameworksCI/CD pipelinesSoftware development lifecycleWindows environmentsMicrosoft Server 2012+Software QAScripting languagesDatabase experienceAutomation softwareMicrosoft ExcelAnalytical skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in computer science, Information Technology, or a related field, or an equivalent combination of education and work experience

Proficiency in QA tools and frameworks

Experience with CI/CD pipelines and deployment tools (e.g. Jenkins, GitLab, Octopus Deploy, Harness)

Strong understanding of software development lifecycle (SDLC) and Agile methodologies

Excellent analytical, problem-solving, and communication skills

5+ years of experience supporting Windows based environments

5+ years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)

3+ years of experience in software QA and code deployment

Preferred

Familiarity with scripting languages (Python, Bash, PowerShell)

Knowledge and experience in the financial industry

Database experience (MSSQL, Oracle, etc.)

Automation software (Automate, Control M, Autosys, etc.)

Advanced skills in Microsoft Excel and proficiency in the Microsoft Office Suite

Benefits

Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

Advance your career with training, development, certification, and internal mobility opportunities.

Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.