Fiserv · 1 day ago
Production Support Analyst
United States
Full-time
Remote
Mid Level
4+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Production Support Analyst will handle production support activities, including incident management, change management, and certification support, while also being on call after hours as needed.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen OnlyHiring Manager
Meghan Johnson
Responsibilities
Participate in production management activities such as incident change and problem management as well as work with various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients
Implement plan reviews, change submissions in the interest of change success and hygiene along with improving resiliency and availability for your platforms
Closely work with multiple production assurance teams and maintain production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues
You will have the opportunity to work with the best talent in the industry and provide production support for innovative, high quality and largest financial solutions to meet our clients’ business needs
Proactive monitoring using tools like Splunk, Dynatrace, Grafana, and Moogsoft
Qualification
Required
4+ years of experience working in an enterprise IT environment
2+ years of experience in Unix and Windows, scheduling tools
2+ years of experience in Oracle
2+ years of experience in Red Hat Open shift, Kafka, ARO, PCF, AWS, Azure, Google Cloud
2+ years of experience in production management, application/platform monitoring, on call schedule
1+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moog Soft
1+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk
Bachelor's degree in a related field or an equivalent combination of education, military, and work experience
Preferred
Knowledge of ITIL frameworks and best practices
Experience with automation and scripting languages
Good analytical and troubleshooting skills
Experience and desire to work in a Global Delivery environment
Experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket
Benefits
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-09
2026-01-09
Electronic Payments International
2026-01-09
Company data provided by crunchbase