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First American Financial Group, Inc. · 3 weeks ago

Sr. Claims Representative

Santa Rosa, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

First American Financial Corporation is a company that prioritizes its people and offers a range of home warranty products and services. The Sr. Claims Representative role involves responding to customer inquiries in a call center environment, resolving service requests, and providing high-level customer service while managing claims and contractor communications.

Customer ServiceFinancial ServicesLending

Responsibilities

Facilitate the review, updating and sending of HVAC upgrade offers from contractors to homeowners. This entails review and processing of contractor reports, application of contract coverage, sufficient knowledge of HVAC equipment to confirm the upgrade options make logical sense and inventory validation with multiple suppliers

Collaborate with contractors through email and phone to verify and alter offers as needed prior to and sometimes after offers have been sent or accepted

Interface with homeowners, primarily via phone, to answer process, technical, coverage and other general questions related to the claim and upgrade processes

Work with other FA business units to facilitate resolution of claims that may have multiple resolution paths, whether an accepted upgrade, a declined upgrade, cash out, OSR

Qualification

Customer service experienceContractClaim process knowledgeTechnical/trades familiarityProficient with Microsoft OfficeFluent bilingual SpanishJudgmentAdaptability to changing prioritiesModerate sales oriented skillsetCommunication skillsExceptional organizational skills