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Raisin · 23 hours ago

Junior Customer Service Associate

Lehi, UT

Full-time

Hybrid

New Grad, Entry Level

Raisin is the world's leading platform for savings and investment products, connecting consumers with banks in the EU, the UK, and the US. They are seeking a Junior Customer Service Associate to deliver high-quality support, respond to customer inquiries, and collaborate with internal teams to enhance the customer experience.

BankingFinanceFinancial ServicesFinTechMarketplace

Growth Opportunities

Responsibilities

Become an expert: Build strong knowledge of our platform, business model, and internal systems to deliver high-quality support

Deliver exceptional service: Respond to customer enquiries via phone, email, and chat with empathy, clarity, and professionalism

Support core operations: Handle deposit-, payment-, and account-related enquiries accurately and efficiently

Document and follow up: Record customer interactions clearly and ensure timely resolution or escalation when needed

Collaborate across teams: Work closely with internal partners to resolve issues and improve the customer experience

Engage in continuous learning: Participate in training and development to grow your skills and knowledge

Qualification

Customer service experienceTechnical skillsCommunication skillsProblem-solvingLanguage skillsInterest in financial servicesTeamworkOrganization skills