Robert Half · 3 weeks ago
Desktop Support Analyst Tier 2
Johnston, IA
Full-time
Onsite
Mid, Senior Level
5+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a skilled Desktop Support Analyst Tier 2 to provide hands-on technical support and ensure smooth operations for end users in a long-term contract role.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Provide direct technical assistance to end users, troubleshooting hardware and software issues effectively
Manage and resolve support tickets using ServiceNow or similar platforms
Perform desk-side support for hardware such as laptops, monitors, and batteries
Set up and maintain conference room equipment to ensure functionality during meetings
Prepare and image devices for onboarding new employees or supporting existing staff
Escalate complex technical problems to appropriate teams following established protocols
Develop and maintain knowledge base articles to streamline future troubleshooting efforts
Conduct inventory management and IT audits to comply with federal and state regulations
Coordinate with vendors to ensure timely delivery and support of IT equipment
Document support activities thoroughly to provide clear records of issue resolution
Qualification
Required
Minimum of 5 years of experience in Tier 2 or Tier 3 troubleshooting roles
Proficiency with desktop hardware, including laptops, monitors, and imaging processes
Familiarity with Active Directory, Windows 10, and Intune for device management
Experience with onboarding and offboarding processes in a Microsoft environment
Basic knowledge of Azure AD and Autopilot, with advanced expertise considered a plus
Strong written communication skills for documenting ticket details and resolutions
Ability to manage IT inventory and conduct audits to ensure compliance
Excellent customer service skills with a proactive approach to resolving technical issues
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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