Simmons Bank · 3 weeks ago
Treasury Management Customer Service Specialist I
Little Rock, AR
Full-time
Onsite
Mid Level
3+ years expSimmons Bank is a company that values passion and customer focus. The Treasury Management Customer Service Specialist I role is focused on providing exceptional support to clients regarding Treasury Management and Business Banking products and services, requiring strong technical skills and problem-solving abilities.
BankingFinanceFinancial Services
Responsibilities
Responding to inquiries via the Treasury Management and Business Banking call queue, internal email and secure messaging channels
Resolving technical issues and providing resolutions to internal business partners and/or clients
Educating customers on Treasury Management & Business Banking products and services
Ensuring a high level of customer satisfaction & experience
Maintaining a strong understanding of all Treasury Management & Business Banking products and services
Staying up to date on all TM and BB product & service changes
Being able to explain complex concepts in a clear and concise manner (verbally and written)
Identifying & cross selling TM and BB products and services
Building and maintaining strong relationships with clients as well as internal business partners
Proactively identifying client needs and opportunities
Following established TM and BB procedures and guidelines
Utilization of the CRM system for reporting and analysis
Maintaining accurate records and documentation
Recommends process improvement to improve efficiencies
Qualification
Required
Excellent communication, interpersonal, and problem-solving skills
Proficiency in relevant banking systems and software
Strong understanding of treasury management products and services
Ability to analyze data and identify trends
Ability to manage multiple tasks and prioritize effectively
Ability to identify and resolve customer issues
High School Diploma or equivalent
3-5 years of applicable and exceptional customer-facing experience
Preferred
Bachelor's Degree in a business-related field
Company
Simmons Bank
Simmons Bank serves customers through its rock-solid commitment to integrity, excellence, collaboration, and growth.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$625.09MKey Investors
Eosera
2025-09-09Post Ipo Debt· $325M
2025-07-22Post Ipo Equity· $300.07M
2024-10-15Grant· $0.01M
Leadership Team
Daniel Hobbs
Chief Financial Officer
Chris Van Steenberg
Executive Vice President, Chief Operating Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
2025-12-19
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