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C.H. Robinson · 19 hours ago

Manager Global Service Delivery

Houston, TX

Full-time

Onsite

Mid, Senior Level

$90K/yr - $152K/yr

6+ years exp

C.H. Robinson is looking for a Manager, Global Service Delivery to join their Robinson Managed Solutions team. The role involves managing and executing the Service Delivery strategy for a global customer portfolio, ensuring customer satisfaction and operational excellence through continuous improvement.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Understand global Service Delivery requirements & expectations and drive consistent execution that meets those expectations

Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with global teams on actions to address identified gaps

Utilization of "Operational Excellence” in management of KPIs for the global service delivery team

Lead and mentor global direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan

Management of other people manager, direct or indirect and in other regions

Lead processes, project management, and operations across multiple regions

Active utilization of Manager Effectiveness Toolkit

Ensure that all assigned team-members have a solid understanding of customer global business objectives and the plans to attain those objectives

Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions

Key customer contact for Service Delivery needs

Collaboration across different areas of the business to drive standardization of leading practices

Ensure global service delivery team has resources required to execute day-to-day operations

Ensuring the utilization of Account Specific Onboarding for new team members in all regions

Qualification

Logistics ManagementSupply Chain ManagementOperational ExcellenceMicrosoft Office SuiteBusiness acumenCoachingDiversityInclusionProblem-solvingConflict resolutionInterpersonal skillsCommunication skillsPresentation skillsTeam collaboration

Required

High School Diploma or GED

Minimum 6 years of professional experience in Logistics or Supply Chain Management Operations

Minimum 3 years of direct or indirect Management experience

Ability to travel up to 10% (domestically / international)

Flexibility in work schedules to work across global regions

Preferred

Bachelor's degree from an accredited college or university

Experience executing businesses through Standard Practices and Operational Excellence methodologies

Advanced proficiency in Microsoft Office Suite of programs

Strong problem-solving and conflict resolution skills

Ability to adapt and lead in a fast-paced environment

Strong interpersonal/communication and presentation skills, with ability to communicate clearly and effectively in a highly responsive and professional manner

Strong business acumen

Ability to develop strong working relationships, both internally and externally

High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework

Ability to work collaboratively within the business setting

Ability to lead and coach service delivery personnel including other people managers

Values a diverse and inclusive work environment

Benefits

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities