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SCC · 19 hours ago

IT Field Delivery Engineer - Site

Southern, WV

Full-time

Onsite

New Grad, Entry Level

£26K/yr - £30K/yr

SCC is Europe's largest privately-owned IT business, dedicated to helping clients succeed through IT transformation and exceptional customer experiences. The IT Field Delivery Engineer will provide support on IT hardware and software products at customer sites, ensuring service level agreements are met while maintaining high standards of customer service.

ConsultingInformation TechnologySoftwareSupply Chain Management

Responsibilities

Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements

Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required

Complete IMAC projects to customer procedures and specifications where required

Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required

Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed

Achieve the KPI targets set for your role

Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations

Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA

Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard

Carry out any other reasonable request from your line management

Participate in 24/7 coverage via a rota system (where contractually identified)

Work a certain amount of overtime when required to do so

Practice ‘Quick Win’ processes

Act as a mentor to other engineers when required

Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace

Will maintain company assets to keep them in good working order and good general condition

Be familiar with customer policies and processes where applicable

Be able to produce and update technical documentation where required

Qualification

CompTIA A+Operating System toolsTechnical certificationsIT hardware supportTeam productivityManual handlingOrganizational skillsCommunication skills

Required

Security clearance or willingness to apply will be required for this role

Full UK driving licence

Must have full UK driving Licence where required to perform the role (customer specific)

Will be required to be self-motivated with good organisational skills and can work unsupervised

Must possess or can obtain relevant technical certifications

Must possess at least CompTIA A+ qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony

Must possess the ability to work at height and undertake varied manual handling activities

Will display positive behaviours which support team productivity