Marcus Hotels & Resorts · 1 month ago
Intern - Part Time
Milwaukee, WI
Internship
Onsite
InternMarcus Hotels & Resorts is searching for an IT Support Intern to assist with day-to-day technical support for Hotels, Corporate Office, and Enterprise IT technologies. The Support Intern will troubleshoot and support IT hardware, software, and applications while providing excellent customer service.
Business DevelopmentHospitalityHotel
Responsibilities
Provide first-tier technical support and incident management for the corporate office and hotel associates
Triage and escalate the more complex technical problems to higher tier support
Work closely with HTAC team on urgent and time critical issues
Understand and assist with mobile device and PC/laptop acquisition, set up, and delivery
Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems
Escalate advanced technical problems to senior support technicians
Remain aware of current information system trends and technologies
Perform other duties as assigned
Qualification
Required
Basic understanding of Microsoft Windows 11
Basic understanding of Microsoft Office Suite (M365)
Basic understanding of cellular and tablet technologies, OS, and applications (iOS, Android)
Basic understanding of wireless, telecommunications, and networking knowledge
Basic understanding of PC hardware knowledge
Excellent incident identification and problem-solving skills
Excellent verbal and written communication skills
Ability to interact professionally and effectively with all levels
Must be strong at both working as part of a team and independently as required
Ability to prioritize workload based on business needs and meet deadlines
Detail-oriented and dedicated to follow-through in all work
Benefits
Discounts at Marcus Hotels & Resorts properties for hotel rooms, cafes, and restaurants - not to mention, great deals on golf, ski and spa
Marcus Movie Theatres discounts
Brand new, modern office space
Discounted parking or bus pass
Early wage access
Paid time off
Ability to grow your career and advancement opportunities across the company and the U.S
And more!
Company
Marcus Hotels & Resorts
Marcus Hotels & Resorts provides hospitality management, business planning development, investment, acquisition and renovation services.
Founded in 1966
1001-5000 employees
H1B Sponsorship
Marcus Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Tiffany Leadbetter Donato
Chief Investment Officer
Recent News
2025-11-07
BizTimes Milwaukee
2025-09-18
MarketScreener
2025-09-17
Company data provided by crunchbase