Yamaha Motor Corporation, USA · 23 hours ago
Sr. Service Engineer - Semiconductor
Cypress, CA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expYamaha Motor Corporation, USA is seeking a Sr. Service Engineer - Semiconductor to join their YMUS Robotics Division. This role serves as a senior technical expert, leading complex customer issue resolutions and driving continuous improvement in service quality for semiconductor applications.
AutomotiveManufacturing
Responsibilities
Lead complex remote and onsite technical support and escalations for Semi customers and distributors, especially for high-impact or repeated issues; analyze log files and multi-source data, determine root cause, coordinate with AYC (XRC)/factory engineering, and drive long-term corrective actions
Plan and lead onsite service projects (primarily in assigned region) including complex installations, retrofits, upgrades, vendor qualifications, and customer production ramp support for Semi applications, coordinate scope, schedule, and resources with customers and internal stakeholders
Drive preventive and corrective maintenance standards by defining best practices for Semi tools, optimizing service procedures, and guiding critical spare strategies; personally handle the most complex maintenance and recovery situations
Lead advanced application and process support at Semi customer sites (UPH, operating rate, molding quality, cycle time improvement), including recipe creation, trials, prototyping, and coordinating machine and software modifications with design/factory engineering
Act as key technical liaison to factory/Japan engineering and management to eliminate systemic Semi-related issues, shape product/service roadmaps, and manage development-type customer projects (NDA/CNDA handling, requirement definition, specification alignment)
Provide technical leadership and mentoring to Service Engineers and distributors by coaching on troubleshooting approaches, reviewing complex cases, and helping prioritize and plan Semi-related field activities and projects
Partner with Sales and Business Development on strategic Semi opportunities by providing pre/post-sales technical input, customer visit support, and application feasibility evaluations; identify and communicate future business opportunities discovered during service activities
Support business travel and onsite logistics (domestic/international) related to complex Semi projects, buy-offs, demonstrations, and key customer reviews; complete required reporting and support export/import of critical service parts
Oversee technical readiness of Semi demo/training facilities by defining required configurations, leading complex setups, and ensuring equipment and materials support effective demonstrations and training content
Qualification
Required
Bachelor's degree in engineering or related technical field, or 12+ years of directly related service experience in lieu of a degree
Minimum 8 years' experience servicing SMT, semiconductor, industrial automation, or comparable advanced equipment, including installation, commissioning, and complex field troubleshooting
Demonstrated experience leading complex service projects or escalations and acting as a technical resource/mentor for other engineers
Valid driver's license and ability to meet customer/site entry and travel requirements (including clean background, safety training, and any required certifications)
Experience working closely with Japan-based or other global engineering teams, including handling NDAs and customer development projects
Experience supporting key semiconductor or high-volume manufacturing accounts where uptime, yield, and quality targets are critical to the business
Prior experience in a Sr. Engineer or technical lead role with responsibility for coaching, mentoring, or informal team leadership
Experience contributing to service standards, documentation, or service-related process improvements (e.g., playbooks, troubleshooting guides, checklists)
Strong expertise in robotics/automation and Semi-related equipment; advanced troubleshooting and root-cause analysis skills
Strong organization and time-management skills to manage multiple projects, travel, and customer priorities; willing and able to travel, including occasional after-hours/holiday support
Effective working style in a multi-cultural environment with Japan-based engineering and global customers/distributors
Benefits
401(k) and Profit Sharing
Fertility Benefits
37.5 hour work-week
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Company
Yamaha Motor Corporation, USA
The pursuit... A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail.
1001-5000 employees
H1B Sponsorship
Yamaha Motor Corporation, USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (14)
2024 (4)
2023 (10)
2022 (8)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1967-03-08IPO
Leadership Team
Bill Boehman
Vice President, Chief Operations Officer - Marine Business Unit
Kathryn Freytag
VP Information Technology Strategy & CIO
Recent News
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