Customer Success Leader jobs in United States
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Forwood Safety · 6 days ago

Customer Success Leader

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Forwood Safety is a purpose-driven global SaaS company focused on preventing workplace fatalities. They are seeking a Customer Success Leader who will build trusted relationships with customers, driving adoption and long-term success. The role involves onboarding, training, and monitoring customer engagement to ensure satisfaction and value delivery.

CRMPublic SafetyRisk Management

Responsibilities

Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
Lead engaging onboarding, workshops, and training sessions that set customers up for success
Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving
Translate customer goals into clear success roadmaps and outcomes
Spot opportunities to expand value through deeper adoption or additional Forwood solutions
Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience
Feed customer insights back into the business to continuously improve what we do

Qualification

Customer SuccessAccount ManagementProject ManagementSaaS ExperienceProactive MindsetData-driven MindsetCRM ProficiencyRelationship BuildingCross-functional Collaboration

Required

3+ years' experience in Customer Success, Account Management, or a similar customer-facing SaaS role
A natural relationship builder — confident, warm, and credible with stakeholders at all levels
Strong project management skills and the ability to juggle multiple clients with ease
A proactive mindset — you don't wait for problems, you prevent them
Comfortable working cross-functionally in a fast-moving SaaS environment

Preferred

Experience onboarding or implementing SaaS platforms
Exposure to safety, risk, compliance, or heavy industries
Experience using CRMs and customer success tools
A data-driven mindset when it comes to customer health and retention

Company

Forwood Safety

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Forwood is an innovative, values-driven company with a laser focus on fatality prevention.
dateFounded in 1995
location
Brisbane, Queensland, AUS
people-size51-200 employees
web-link
https://forwoodsafety.com

Funding

Current Stage
Growth Stage

Leadership Team

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Thorsten Scholz
Chief Operating Officer
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Company data provided by crunchbase