Forwood Safety · 1 week ago
Lead Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expForwood Safety is a global SaaS company dedicated to preventing workplace fatalities and serious incidents. They are seeking a proactive Lead Customer Success Manager who will build trusted relationships with customers, drive adoption, and ensure long-term success. The role involves onboarding, regular check-ins, and cross-functional collaboration to enhance customer experience and value.
CRMPublic SafetyRisk Management
Responsibilities
Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
Lead engaging onboarding, workshops, and training sessions that set customers up for success
Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving
Translate customer goals into clear success roadmaps and outcomes
Spot opportunities to expand value through deeper adoption or additional Forwood solutions
Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience
Feed customer insights back into the business to continuously improve what we do
Qualification
Required
5+ years' experience in Customer Success, Account Management, or a similar customer-facing SaaS role
A natural relationship builder — confident, warm, and credible with stakeholders at all levels
Strong project management skills and the ability to juggle multiple clients with ease
A proactive mindset — you don't wait for problems, you prevent them
Comfortable working cross-functionally in a fast-moving SaaS environment
Preferred
Experience onboarding, implementation and migration of SaaS platforms
Exposure to safety, risk, compliance, or heavy industries
Experience using CRMs and customer success tools
A data-driven mindset when it comes to customer health and retention
Company
Forwood Safety
Forwood is an innovative, values-driven company with a laser focus on fatality prevention.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thorsten Scholz
Chief Operating Officer
Company data provided by crunchbase