WCP Solutions · 3 weeks ago
Customer Service Representative – Delivering Excellence in Customer Operations
Anchorage, AK
Full-time
Onsite
Entry Level
$24/hr - $25/hr
2+ years expWCP Solutions is a leading regional supplier of paper, packaging, facility supplies, and equipment. They are seeking a reliable, customer-focused Customer Service Representative to support their Anchorage Division, responsible for accurate order processing, resolving customer inquiries, and supporting Account Managers.
ManufacturingPackaging ServicesService IndustryWholesale
Responsibilities
Accept and process customer orders via telephone, email, fax, online ordering, and walk‑ins while delivering exceptional customer service
Provide accurate price quotes for stock items; work with merchandising and sales teams for non‑stock quotes
Respond to product inquiries regarding availability, suitability, substitutions, sustainability, sizing, and more
Troubleshoot and resolve issues such as delivery delays, lost orders, returns, price adjustments, and product questions
Track backorders and future orders to ensure timely fulfillment for customers and Account Managers
Maintain regular and reliable attendance
Increase sales revenue by recommending add‑on products and alternative options
Conduct outbound telemarketing to select customers to support territory and financial goals
Communicate customer needs, opportunities, and concerns to Account Managers and the Sales Manager for improved service and information flow
Provide administrative assistance to assigned Account Managers
Prepare customer-specific order guides as requested
Create or update customer online shopping lists
Prepare stock increase/decrease forms and relay information to the merchandising team
Collaborate effectively with internal departments to support accurate, efficient operations
Perform additional responsibilities as assigned to support departmental goals
Qualification
Required
Proficiency with Microsoft Windows and current versions of Microsoft Office
Strong math skills with the ability to apply calculations as needed
Highest level of professionalism and the ability to maintain confidentiality
Excellent verbal and written communication skills; able to communicate at all levels of the organization
Customer service oriented with the ability to work well under pressure
Detail-oriented, organized, and able to prioritize and manage multiple tasks simultaneously
Approachable, flexible, and adaptable to change
Strong problem-solving ability and commitment to accuracy
Preferred
Minimum of two years of customer service experience preferred
Associate degree in Business, Marketing, Communications, or related field preferred
Experience in Industrial Product Sales is highly desirable
Benefits
Weekday schedule with weekends off.
Supportive, collaborative team culture.
Long-term career growth opportunities in a stable, family-owned business.
Meaningful work that impacts customer satisfaction and organizational performance.
Company
WCP Solutions
WCP Solutions is a wholesaler of paper, envelopes, packaging supplies, foodservice disposables.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Groves
Division Manager
Recent News
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