Shanghai BSF Human Resources Co., Ltd ยท 3 weeks ago
Technical Support Engineer - Industrial Automation (Mandarin-Speaking Preferred)
United States
Full-time
Remote
Mid Level
3+ years expShanghai BSF Human Resources Co., Ltd is a fast-growing leading industrial automation solution provider specializing in high-performance servo drives and integrated motion control solutions. The Technical Support Engineer will strengthen the technical support capability in the USA by resolving application issues and enabling distributors while ensuring smooth product application for end users.
Human Resources
Responsibilities
Provide application-level technical support for servo drives, motors, PLC systems, HMIs, and motion control solutions, assisting customers in machine commissioning, tuning, troubleshooting, and system optimization while aligning with their engineering teams requirements
Deliver in-depth technical onboarding and training for strategic OEM/ODM and joint development customers R&D teams, participate in customized solution discussions, and collaborate with the global R&D team to accurately convey customer needs and feedback
Enable distributor technical teams through training on product features, programming, commissioning, and troubleshooting, support their pre-sales queries and solution design, and assist them in building local technical capabilities for end-user support
Provide on-site technical support for machine builders and end users when remote support is insufficient, including commissioning, fault diagnosis, pilot project support, and acceptance tests, and submit detailed technical reports post-service
Collaborate closely with sales teams for bid support and customer demos, coordinate with global headquarters engineering and quality teams to resolve technical issues, and provide structured feedback on product performance and local technical requirements
Qualification
Required
Hold a Bachelors degree or above in Electrical Engineering, Automation, Mechatronics, or related fields, with 3+ years of hands-on experience in motion control, servo systems, PLC programming, or machine commissioning
Proficient in industrial control systems including servo drives/motors, PLCs, HMIs, fieldbuses (EtherCAT, CANopen), and automation software tools; experience with machine builders or automation integrators is preferred
Possess strong problem-solving abilities, hands-on debugging experience, and the capability to clearly explain technical concepts to engineers, distributors, and end users
Fluent in English and Mandarin is highly preferred, enabling direct work communication with the headquarters' technical team; skilled in cross-border, multicultural teamwork and communication
Willing to travel frequently within the United States and occasionally to the global headquarters for training, with the ability to work independently in a fast-growing overseas organization and document technical issues clearly
Preferred
Experience with machine builders or automation integrators is preferred
Fluent in English and Mandarin is highly preferred, enabling direct work communication with the headquarters' technical team
Company
Shanghai BSF Human Resources Co., Ltd
BSF Talent - Recruite all around the world! What we do? One of the problems that many companies face when doing business abroad is how to efficiently recruit high level local talents, which is our core strength.We are Shanghai BSF Human Resources Co., Ltd.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase