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State of Minnesota · 2 weeks ago

Administrative and Executive Support Manager - Administrative Officer

St Paul, MN

Full-time

Onsite

Mid, Senior Level

$34.66/hr - $50.52/hr

4+ years exp

The State of Minnesota is committed to equity and inclusion, providing essential services to improve the quality of life for all Minnesotans. They are seeking an Administrative and Executive Support Manager to oversee TRA’s Administrative Support Department, coordinate Board of Trustee processes, and enhance employee engagement.

Government Administration

Responsibilities

Manage TRA’s Administrative Support Department, including lobby services, office mail and imaging operations, and facility issues

Coordinate TRA’s Board of Trustee election and appointment processes

Independently administer complex administrative and technical services associated with Executive and Board related programs and activities

Provide a broad range of administrative services for internal staff, including overseeing facility repair and remodel requests

Serve as TRA’s Employee Engagement Coordinator, developing and implementing strategies and coordinating events with Executives and Human Resources

Qualification

Customer serviceBudget managementLeadershipAdministrative supportMicrosoft OfficeProblem-solvingEvent coordinationInterpersonal skillsWritten communicationVerbal communication

Required

Four (4) years of progressive work experience in a customer-facing organization providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance

A Bachelor's degree in Accounting, Finance, Business or Public Administration, Math, Economics, or a related field may substitute for one (1) year of experience

Leadership responsibility requiring the supervision/leadwork of staff and/or management of major enterprise project(s)

Responsibility to successfully provide in-person, virtual, and telephonic administrative support services to customers

Responsibility to resolve external customer matters, including escalated concerns, with accuracy, privacy, and respect

Demonstrated strong mathematical aptitude to manage a budget for a work unit

Ability to plan, organize, and successfully manage competing priorities, deadlines, details, and employee scheduling

Ability to diagnose problems and recommend solutions for process improvement purposes

Ability to collaborate on the development of comprehensive customer service protocols to best serve TRA members, internal employees, and other stakeholders

Strong interpersonal, written communication skills, and verbal communication skills necessary to collaborate on enterprise projects and initiatives; communicate information about sensitive topics; assist with board member and stakeholder relations; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion

Advanced proficiency in using Microsoft Word, Excel, Access, PowerPoint, Outlook, Cisco WebEx, or equivalent software packages

A valid driver's license will additionally be required to manage the TRA vehicle program and vehicle maintenance

Successful candidates must possess the ability to secure their transportation for business travel, if a TRA vehicle is not available for use

Successful candidates must further also be willing and able to work at our St. Paul Office on most business days in order to ensure the achievement of work objectives

Preferred

Experience supervising lobby or front desk staff

Experience working for a public or private institution providing financial services

Experience managing a budget for a work unit

Experience supporting Executive staff and/or a Board with stakeholder management, as well as assisting in the administration of organizational programs and activities

Experience with office mail/courier, scanning, and/or imaging processes and systems

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Training, classes, and professional development

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Free ramp parking at our St. Paul Office location