iSPACE Environments · 1 week ago
Account Manager/Designer
Minneapolis, MN
Full-time
Onsite
Mid Level
$50K/yr - $80K/yr
4+ years expiSPACE Environments is seeking an Account Manager/Designer to manage account relationships and provide design and consultative services for assigned accounts and projects. The role involves proactively developing customer relationships, managing project timelines, and ensuring successful project execution.
CollaborationEnterprise SoftwareTelecommunications
Responsibilities
Proactively manages & develops day-to-day Relationships with Assigned Customers
Able to manage basic client issue resolution with minimal support
Initiate customer conversations for projects frequently (may vary by customer) to:
Ensure iSpace is current with monthly revenue projections in Suite CRM
Receive customer requests, manage customer expectations and communicate/delegate to internal teams
Clearly communicate iSpace deliverables, customer requirements and timeline needs to ensure iSpace is positioned to execute a successful project
Clearly communicate payment terms relating to timeline needs
Obtain customer decisions, feedback, and approvals in support of project timelines
Schedule site visits with appropriate internal resources at various phases of the projects
Ensure customer requirements are proactively communicated
Perform Project Management duties on projects that don’t have an assigned Project Manager
Regularly communicate project updates and recaps to customers
Complete meeting recaps, task lists/next steps, follow up items, and status
Manage punch through Project Coordinator
Recognize the need for change orders and communicate to customers in a timely manner
Utilize Scope Of Work as a tool to hold internal and external customer accountable to their deliverables to ensure successful and timely project completion
Work with Field Services to communicate all punch list items and keep customer updated through to completion
Participates in client walkthrough, training, and sign-off as needed (defined in Handoff meetings who will be responsible at the project level)
Successfully hand off all projects that required a Project Manager assigned per stated project qualifications
Assumes total responsibility for design and specification, and management of project team (if other designers are required)
Prepare client presentations
Leads in ensuring the accuracy of all drawings and specifications before presenting to the selling team member or client – operate with little to no specification errors
Demonstrates expert knowledge in design trends and appropriate product application
Demonstrates expert knowledge of Teknion research and lead in consultative selling efforts
Prepares and presents design contracts, assist Design Team members with contracts
Serves as mentor and coach to other design team members
Demonstrates expert level rendering and presentation capability
Manage all Internal/External Communications and Meetings for Assigned Projects
The position is responsible for identifying the appropriate level of communication needed for each project (scalability) adjusting meeting content, attendees and project options based on current client or project issues
The position recognizes new business opportunities with assigned clients
Maintains accurate and up-to-date forecast
Regularly participates in sales activities that drive revenue to meet annual sales goals
Creates projects and delegates initial tasks at the appropriate times to the design, project and installation teams
Update projects with current documentation (proposals, SOW, notes and status)
Use/distribute Project Workbooks for each project to provide Accounting and Operations details needed to successfully complete their roles within the project
Using the Handoff Meeting, Kickoff Meeting and Post Op Meeting agendas; schedule, facilitate and lead meetings for all assigned projects/events when necessary based on size and scope of work, or as directed by management and/or leadership
Work with Field Services and Project Managers (PMs) to confirm completion of customer requirements prior to installation
Create and disseminate project timelines based on project complexity, customer needs, and internal resources
Delegate change order creation to Design team or PM
Approve final paperwork for invoicing; work with accounting to approve margin variances prior to sending to customer
Approve Invoice in a timely manner (3 business days)
Send customer all final project documentation: as-builts, code, client sign-off, survey request and transition/introduction to iSpace team
Obtain estimates for billable labor from the appropriate resources as defined: Design, Project Management, Field Services
Serve as a Steward of iSpace Core Values and Brand
Qualification
Required
4+ years of experience in furniture/office/space specification – specifically in Teknion, paired with customer facing client services
Knowledge of building codes for furniture design required
Highly proficient with Microsoft Office Suite, including Word, Excel and PowerPoint
Software proficiency - ability to become proficient in others as needed
Advanced proficiency in AutoCAD and specification software(s)
MUST have furniture/CAD experience
Strong customer focus with solution orientation
Must possess strong attention to detail and time management skills
Strong, effective communication with coworkers and clients at various levels
Desire and ability to succeed in a fast-paced, results driven environment
Must be flexible and adept with multi-tasking and changing priorities
Detail and organizational skills are essential for success
Ability to manage multiple projects and delegate to other team members
Must have proven ability to collaborate within teams and cross-functionally and meet deadlines
Willingness/ability to work beyond a normal work schedule during peak periods to ensure client needs are met
Ability to travel up to 10%
Preferred
Bachelor's degree from four-year College or University preferred or equivalent combination of education and experience in Interior, Industrial or Architectural Design
Dealership experience preferable
CET proficiency a plus
Company
iSPACE Environments
iSpace Environments is an office furniture, planning, and installation company in the United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dustin Benz
President
Recent News
Twin Cities Business
2025-04-23
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