Fiserv · 1 day ago
Director Information Technology II
Wilmington, DE
Full-time
Onsite
Lead/Staff, Director/Executive
13+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions and consumers. The App Ops Director will lead operations to ensure a high-quality customer experience for issuer clients, focusing on production stability and incident management.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen OnlyHiring Manager
Meghan Johnson
Responsibilities
Lead delivery of production support and application operations for Issuer Solutions, focusing on stability, reliability, and client experience
Define and enforce standardized operating procedures, ITSM best practices, and change management controls to improve change success and reduce incidents
Analyze operational and technical metrics (daily, weekly, monthly, yearly) to identify trends and drive remediation, automation, and cost/risk reductions
Partner with engineering, product, and business teams to implement preventative problem management and long-term remediation plans
Drive automation and simplification of operational processes, including runbook automation and scripted remediation
Participate in an on-call production support schedule and coordinate major incident response and post-incident reviews
Other duties as assigned to support the Issuer Solutions Organization
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Qualification
Required
13+ years of experience in incident management and production support operations, including major incident response and MTTR reduction
13+ years of experience in IT service management (ITSM) and ITIL frameworks, including change, problem, and release management processes
10+ years of experience with monitoring, observability, and APM tools such as Splunk, Dynatrace, and Moogsoft
10+ years of experience designing and implementing automation and remediation scripting using Python, PowerShell, Ansible, or similar tools
8+ years of experience with enterprise ITSM platforms (e.g., ServiceNow) covering incident, change, and problem modules
8+ years of experience in operational metrics, KPI analysis, dashboarding and reporting using Excel, Power BI, or Splunk searches
8+ years of equivalent combination of educational background, related experience, and/or military experience
Preferred
ITIL Foundation certification
Hands-on experience with Splunk, Dynatrace, and Moogsoft for search, alerting, and APM
Familiarity with BlueZone TPX sessions and commands
ServiceNow certification or extensive ServiceNow implementation experience
Experience driving cross-functional operational improvement and executive-level reporting
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-09
2026-01-09
Electronic Payments International
2026-01-09
Company data provided by crunchbase