Robert Half · 3 weeks ago
Help Desk Analyst I
Westerville, OH
Full-time
Onsite
New Grad, Entry LevelRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are looking for a skilled Help Desk Analyst I to provide technical support and training to improve IT processes and user experience in a manufacturing environment.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Upgrade IT systems and technologies to streamline business operations while minimizing disruptions
Develop and implement strategies to enhance service desk efficiency and future support processes
Create and deliver training programs to educate users on IT technologies and procedures
Offer guidance and support to the Service Management team and end users, ensuring effective utilization of IT systems
Troubleshoot and resolve technical issues related to Active Directory and Microsoft Windows environments
Manage and respond to service desk tickets in a timely manner
Perform basic troubleshooting for hardware and software issues
Ensure smooth operation of systems running on Microsoft Windows 10
Collaborate with team members to evaluate and improve IT service delivery
Maintain documentation of processes and solutions to support ongoing improvements
Qualification
Required
Proficiency in Active Directory management
Strong knowledge of Microsoft Windows 10 operating systems
Experience in basic troubleshooting for IT systems
Familiarity with resolving issues related to Microsoft Windows
Ability to handle and manage service desk tickets effectively
Excellent communication skills for delivering training and support
Proven ability to work collaboratively in a team setting
Preferred
Prior experience in a manufacturing or similar industry is a plus
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase