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CHAMP · 3 weeks ago

Implementation Analyst

Cleveland, OH

Full-time

Hybrid

Mid Level

$65K/yr - $85K/yr

3+ years exp

CHAMP is redefining technology for Motor Vehicle Agencies with innovative cloud-based software. The Implementation Analyst will lead the onboarding of new states to CHAMP’s platforms, develop change management strategies, and engage stakeholders to ensure smooth transitions to digital workflows.

SaaSSoftware

Hiring Manager

Sarah Kirsch

Responsibilities

Lead and coordinate the onboarding of new states to CHAMP’s product platforms

Develop and execute change management strategies, including readiness assessments, stakeholder engagement, training plans, and communication strategies

Guide state partners through activation milestones, ensuring adoption and smooth transition from legacy processes to modern digital workflows

Serve as a point of contact for government agencies, service providers, and industry stakeholders

Facilitate collaboration between internal teams and external partners to align goals, resolve issues, and ensure transparency

Support workshops, presentations, and working sessions with agency leadership and staff to build buy-in and adoption

Assist in creating and managing detailed activation roadmaps, timelines, and risk mitigation strategies

Monitor project milestones, identify potential delays, and recommend corrective actions

Prepare and deliver progress updates, executive briefings, and stakeholder reports

Capture lessons learned, issues, and solutions from activations to build a playbook for future state modernizations

Standardize processes, templates, and checklists to improve efficiency and consistency across projects

Collect and analyze adoption metrics, including user participation, transaction volumes, and performance outcomes

Translate data into actionable insights for improving future activations and state support

Stay up to date on legislative changes, industry trends, and modernization best practices

Provide insights to improve CHAMP’s strategies and ensure alignment with evolving state needs

Qualification

Project coordinationChange managementStakeholder managementDigital presentationsProject management methodologiesEntrepreneurial mindsetOrganizational skillsSelf-motivatedAdaptable