Scout Global · 21 hours ago
Account Manager
United States
Full-time
Remote
Mid, Senior Level
$0/yr - $205K/yr
5+ years expScout Global is an AI/Security start-up at the forefront of generative AI technology. They are seeking a GenAI Account Manager to manage relationships with strategic enterprise customers, focusing on retention, expansion, and upselling while guiding clients through AI safety and compliance challenges.
Staffing & Recruiting
Hiring Manager
George Suttie
Responsibilities
Serve as the primary point of contact for large strategic accounts within the GenAI portfolio, building deep, trusted relationships at multiple organizational levels
Drive retention and net revenue expansion through thoughtful account planning and consultative upsell of new GenAI capabilities, modules, and usage tiers
Understand each customer’s AI strategy, risk posture, and real-world safety challenges—positioning the company as a long-term partner and essential part of their AI governance stack
Lead quarterly business reviews, roadmap discussions, and value assessments, ensuring customers clearly see the ROI of their partnership
Collaborate cross-functionally with Product, Solutions, AI Safety, and GTM teams to deliver a seamless customer experience and influence future product direction
Monitor account health, usage trends, renewal timelines, and risk indicators, taking proactive action to reinforce value and reduce churn
Represent the company at industry events, customer workshops, and thought-leadership forums related to AI safety, compliance, and responsible AI
Stay ahead of the rapidly evolving GenAI landscape—becoming a trusted advisor who can speak credibly about emerging risks, regulations, and mitigation strategies
Qualification
Required
5+ years in enterprise account management, customer success, or strategic account ownership
Demonstrated success managing large, complex accounts and consistently driving renewals and expansion
Direct experience working with AI native/Gen AI/LLM solutions
Based in the North Eastern US
Highly organized and analytical—comfortable managing forecasts, QBRs, usage insights, and multi-threaded stakeholder engagement
Passionate about AI technology and its real-world implications, especially around safety, compliance, and responsible innovation
Thrives in a fast-moving, mission-driven environment and enjoys shaping new processes in a rapidly scaling business unit
Ownership-oriented, proactive, and committed to delivering extraordinary customer value
Company
Scout Global
Winners: Best Start-Up Agency – The Global Recruiter Awards 2025. Scout Global was founded to revolutionise hiring within early to mid-stage start-ups.
Founded in 2024London, GB
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase