PerkinElmer ยท 1 day ago
Customer Success Analyst
Boston, MA
Full-time
Hybrid
Mid Level
$75K/yr - $95K/yr
3+ years expPerkinElmer is seeking a strategic Customer Success Manager to manage a portfolio of key enterprise accounts. The role focuses on developing customer relationships to ensure they realize the full value from the Asset Genius solution, driving adoption, and ensuring long-term customer health and growth.
HardwareHealth Care
Responsibilities
Manage a portfolio of enterprise-level accounts, serving as their primary point of contact and advocate
Proactively analyze customer utilization data to identify trends, and ensure the software is working to its full potential
Share best practices and innovative use cases with local team and data coordinators gathered from across your entire account portfolio to drive deeper Asset Genius adoption
Partner with the Sales team to identify and execute on expansion opportunities within your accounts
Monitor account health and adoption metrics to identify renewal risks and develop proactive mitigation plans
Drive customer advocacy by identifying referenceable customers, case studies, and product champions
Act as the "voice of the customer" by gathering and consolidating feedback
Collaborate with the Product Management teams to help write clear, detailed requirements for new features and solution enhancements
Identify and troubleshoot high-level strategic issues or platform-wide challenges, coordinating with technical support for resolution
Qualification
Required
Bachelor's Degree with 3+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company
Associates degree with 5+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company
High School Diploma with 7+ years of experience in Customer Success, Strategic Account Management, or Consulting for a B2B SaaS company
Preferred
Previous experience in biotech and/or pharmaceutical laboratories or a deep understanding of lab operations and asset management
Excellent analytical skills: Ability to interpret data, identify trends, and translate them into a compelling business narrative
Exceptional communication skills, with the ability to build relationships and present to stakeholders from lab managers to executive leadership
Experience in writing business or functional requirements for a software solution
Attention to detail with an emphasis on accuracy and quality
Company
PerkinElmer
PerkinElmer focused on improving the health and safety of people and the environment.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-08-01Acquired
1978-01-13IPO
Leadership Team
Frank A. Wilson
SVP & CFO
Joel S. Goldberg
SVP & General Counsel & Secretary
Recent News
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