EliseAI · 1 month ago
Associate Solutions Engineer | Housing (New Grads 2025-2026)
Boston, MA
Full-time
Onsite
Entry Level
$80K/yr - $120K/yr
1+ years expEliseAI is a company focused on improving the housing and healthcare industries through AI integration. They are seeking an Associate Solutions Engineer to provide exceptional customer support, troubleshoot client issues, and ensure seamless integration of their systems with client operations.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Deeply understand our systems, customers, and how they work best together:
How we onboard clients and translate their preferences into our system’s settings
How our integrations work with client email, calendar, CRM, and property management systems
How our clients’ businesses work and how issues they report impact their operations
Provide Excellent, Customer-obsessed Support To Our Clients
Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing
Resolve issues by providing empathetic, over-the-top, extra-mile customer service
Prioritize your time according to the issue's impact on our clients’ businesses
Advise clients on best practices for configuring and interacting with their AI Assistant
Investigate And Document Bugs
Investigate issues' root cause and impact using SQL queries, logs, and other data sources
Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it
Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members
Qualification
Required
Bachelor's degree in Computer Science or equivalent field
1-3 years of experience in similar role or field
Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Experience in a customer-facing role is a plus
Willingness to work in person at our office 5 days a week
Preferred
Computer Science degree, bootcamp certificate, or equivalent
Experience building projects using low code / no code tools such as Retool
Advanced knowledge of Google Sheets or Excel
Familiarity with DataDog or other similar event-logging software
Familiarity with Postman or other API testing tools
Familiarity with Reporting tools such as Tableau
Experience writing SQL queries
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase