Clover · 4 days ago
Sr. UX Researcher
Berkeley Heights, NJ
Full-time
Onsite
Mid, Senior Level
$100K/yr - $166K/yr
5+ years expClover, a Fiserv company, is a leader in providing tools and technology for small businesses. They are looking for a Senior User Experience Researcher to lead research initiatives that shape the future of their Merchant and Consumer products, advocating for user-centered design and providing actionable insights to influence product strategy.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Design and execute comprehensive research studies using a variety of qualitative and quantitative methods (e.g., usability testing, interviews, surveys, field studies, card sorting, tree testing)
Collaborate closely with product managers, designers, engineers, and other stakeholders to identify research opportunities and align research efforts with business goals
Translate research findings into actionable recommendations and communicate them effectively to cross-functional teams and leadership
Develop and maintain user personas, journey maps, and other research artifacts to foster a shared understanding of user needs
Mentor junior researchers and contribute to the growth of our UX research practice
Stay up-to-date with industry trends, best practices, and emerging technologies in UX research and the payments/fintech space
Champion user-centered design principles throughout the product development lifecycle
Qualification
Required
5+ years of experience in UX research, with a significant focus on payments, fintech, or point-of-sale products
Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field
Expertise in various research methodologies, both qualitative and quantitative
Proven ability to plan, conduct, analyze, and present research findings independently
Strong analytical and problem-solving skills, with an ability to synthesize complex information into clear and concise insights
Excellent communication, presentation, and interpersonal skills
Proficiency with UX research tools (e.g., UserTesting, Qualtrics, Dovetail, Figma)
Experience working in an Agile development environment
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
Preferred
Experience with advanced statistical analysis and data visualization
Familiarity with ethical considerations in research and data privacy regulations
Benefits
Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
Company
Clover
We're Clover - your partner in building a smarter business.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Middleton
Chief Financial Officer
Rashmi Thungathurthi
Sr. Architect | Sr. Staff | Developer portal , boarding , billing , partner tool & integrations.
Recent News
2025-09-05
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