AERZEN USA ยท 3 days ago
Field Service Specialist
Benicia, CA
Full-time
Onsite
Senior Level
$43/hr - $50/hr
5+ years expAerzen USA Corp. is an international manufacturer of positive displacement blowers and other air and gas applications. The Field Service Specialist oversees a team of field technicians, coordinates on-site services, and focuses on achieving financial targets and maintaining customer satisfaction.
3D PrintingManufacturing
Responsibilities
Lead and coordinate the daily activities of the field service technician team
Assists Service manager building a qualified and well-equipped team, ensuring ongoing development of knowledge, skills, and capabilities
Coordinate the scheduling and dispatching of service technicians to meet customer demands while managing technician utilization. Maintain accurate data in CRM and ERP systems
Schedule and lead weekly Field Service Meeting to discuss topics including job schedule, lessons learned, safety, product/service updates and technician development
Provide technical support to service personnel performing on-site services, including installation, troubleshooting, preventive maintenance, and repairs. Thoroughly review customer scope/needs and prepare service technicians with all relevant information and materials before customer visits to ensure expectations are met
Interact with customers to respond to inquiries and provide exceptional service by addressing issues promptly and professionally
Generate service quotes by identifying components for repair, service, and parts, and create quotes in the ERP system. Identify customer needs and offer additional solutions when appropriate
Ensure timely order fulfillment, keeping customers informed about delivery schedules and coordinating material deliveries and inventory to meet service center needs
Assist the Regional Service Manager on driving key initiatives throughout field services, including best practice development, departmental scaling, and improvements in customer experience
Review and approve expense reports, timecards, and PTO requests for direct reports, ensuring compliance with company policies and procedures as directed by the Regional Service Manager
Ensure compliance with all relevant federal, state, and local regulations, as well as customer-specific requirements related to safety, employment, and environmental standards
Monitor service reports, ensuring follow-up on future service needs and requirements
Maintain appropriate field technician stock levels to ensure efficient and timely service
Support the Aerzen sales team and channel partners in driving aftermarket growth
Stay updated on new products, service offerings, and company initiatives that affect the regional team and customer base
Additional duties as assigned by supervisor
Qualification
Required
Education: Associate or Bachelor's Degree (or equivalent work experience)
Experience: 5-7 years of relevant customer support experience
Computer Skills: Proficient in Microsoft Windows, Word, Excel, PowerPoint, and ERP/CRM systems
Ability to travel 10-20% of the time for business when needed
Benefits
Generous health benefits (to include 96% company-paid benefit plans)
Company HSA contribution
401(k) with company match
Tuition reimbursement program
Profit share bonus package
Company
AERZEN USA
Aerzen USA is a machinery company specializing in blowers, compressors and vacuum pumps.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Massey, CPA
Chief Financial Officer
Recent News
2025-06-09
Company data provided by crunchbase