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City of New York · 3 weeks ago

SENIOR ADVISOR TO THE DEPUTY CHIEF INFORMATION OFFICER

New York, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $150K/yr

4+ years exp

City of New York is dedicated to fighting poverty and providing essential benefits to New Yorkers. The role involves administering strategic technology-related operations and advising on digital initiatives to support public assistance and housing programs, while enhancing operational efficiency and ensuring compliance with laws.

GovernmentLegalPublic Relations

Responsibilities

Administer strategic technology-related operations and advising on digital initiatives that directly support DSS/HRA/DHS public assistance, housing, Medicaid, SNAP, and employment service programs

Support the Agency’s mission to promote self-sufficiency and equitable service delivery to New Yorkers in need by overseeing technology-driven projects that improve access to services, streamline case management, and enhance operational efficiency

Function as a key thought partner to the DCIO and plays a leadership role in planning, coordinating, and evaluating complex enterprise-wide technology programs, with a focus on digital service delivery, eligibility systems, and workforce engagement platforms

Ensure these initiatives conform with applicable federal, state, and local laws, while aligning with DSS policies and strategic goals

Collaborate with the DCIO and senior leadership to oversee the design and implementation of digital platforms and technology services that enhance access to temporary assistance, housing services, employment supports, SNAP, and Medicaid

Provides guidance to ensure digital systems advance client outcomes and facilitate efficient service delivery

Administer, coordinate, and track IT-related initiatives linked to PATH, homeless prevention, housing grant issuance, and job opportunity programs

Recommend improvements to systems that support eligibility screening, data collection, and case record coordination

Evaluate technical performance and prepares management reports

Provide strategic input on policy development related to digital equity, eligibility determinations, and benefits access

May support coordination between ITS and Program Area offices to ensure data and system readiness

Advise on compliance with state policy decisions and related IT system updates

Represent the DCIO in high-level interagency meetings, including with the Mayor’s Office, OMB, community partners, and technology vendors

Facilitates negotiations and collaborative planning to resolve issues related to digital delivery of services and benefit access systems

Qualification

Computer ScienceHuman Computer InteractionData VisualizationDigital Service DeliveryPolicy DevelopmentProject ManagementCollaboration Skills

Required

A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain

An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain

A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain

Education and/or experience which is equivalent to '1', '2', or '3' above