WMS Application Support Technician jobs in United States
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ID Logistics US · 1 day ago

WMS Application Support Technician

positionCountry Club Hills, IL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$85K/yr - $100K/yr
date2+ years exp

ID Logistics US is a global leader in third-party logistics, dedicated to operational excellence. The WMS Application Support Technician provides on-site support for Manhattan SCALE WMS and Nulogy systems, focusing on system stability, issue resolution, and process optimization.

Transportation/Trucking/Railroad
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Responsibilities

Act as the primary on-site contact for WMS and Nulogy application support; troubleshoot Level 2 issues and escalate to SMEs or vendors as needed
Monitor system health, integrations, and device connectivity; identify and resolve operational disruptions quickly
Collaborate with Manhattan SCALE and Nulogy SMEs to review business processes, assist with configuration changes, and validate optimization efforts
Support testing activities (unit, integration, and UAT) for new implementations, enhancements, and patches
Assist in developing and maintaining process documentation, SOPs, and training materials; deliver end-user training sessions
Perform basic data validation and reporting using SQL queries; support inventory reconciliation and data migration
Coordinate with IT Operations resources to ensure RF devices, printers, and Smart Factory sensors communicate properly with WMS and Nulogy systems
Participate in continuous improvement initiatives to enhance system performance and operational efficiency
Design and test WMS enhancements / extensions developed by software vendor or internal development team
Participate in design reviews of enhancements and new implementations

Qualification

WMS application supportManhattan SCALENulogy systemsSQLTroubleshooting skillsWarehouse operationsBilingual (English/Spanish)Communication skillsProblem-solving skills

Required

High School Diploma or GED, or equivalent experience plus education
2+ years' experience in WMS or manufacturing application support (Manhattan SCALE or Nulogy preferred)
Strong troubleshooting and problem-solving skills; ability to quickly learn system functionality
Familiarity with warehouse operations and process flows
Basic SQL skills for data validation and reporting
Excellent communication skills for training and cross-functional collaboration
Ability to work on-site and interact directly with operations teams

Preferred

Exposure to Nulogy platform and Smart Factory integrations
Understanding of EDI/API integrations and RF device management
Basic networking knowledge and familiarity with industrial equipment connectivity
Bilingual (English/Spanish) is a plus

Benefits

PTO
Sick time
Corporate holidays
Medical
Dental and vision insurance
401(k) matching
And more

Company

ID Logistics US

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ABOUT ID LOGISTICS: ID Logistics is an international contract logistics group, with revenue of € 3.3 B in 2024.
dateFounded in 1930
location
Scranton, PA, US
people-size5001-10000 employees
web-link
https://www.id-logistics.com

Funding

Current Stage
Late Stage

Leadership Team

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Stan Schrader [LION]
Chief Executive Officer
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Patrick Coughlin
Chief Operating Officer
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Company data provided by crunchbase