Zendesk ยท 17 hours ago
Sales Operations Specialist
Austin, TX
Full-time
Hybrid
Entry Level
$73K/yr - $109K/yr
1+ years expZendesk is a rapidly growing company with an amazing culture. The Sales Operations Specialist will serve as an analytical and strategic partner for the North America and LATAM Sales Development Leadership team, focusing on driving efficiency and strategic impact of the sales development process through data analysis and strategic recommendations.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Create, manage, and distribute comprehensive dashboards, reports, and ad-hoc analytics tasks specifically for the SDR/BDR teams and their leadership. Focus areas include lead volume, persistency rates, conversion rates (Lead to Qualified Opportunity), funnel velocity, and tracking pipeline contribution, ROI, and overall health of inbound and outbound activities
Influence the design, deployment, and scaling of the AI-powered automation platform integrated with the core GTM stack (Salesforce, Groove, Outreach, etc.). Optimize the full-funnel engagement engine to run personalized, high-impact outreach and manage nurturing at scale, transforming how we identify, engage, and convert prospects
Work closely with Revenue Operations, Marketing, and Systems to ensure data accuracy, smart targeting, and seamless workflows that enable SDR/BDR teams to operate at peak performance
Work cross-functionally to identify best-in-class activities and strategies being employed at the sub-regional level, surface them up to global Sales Development leaders, shape how Zendesk uses automation and AI to drive engagement, fostering a culture of innovation and experimentation, and advocate for their adoption across the business
Resolve data quality issues within the initial funnel stages (Lead/Contact/Account) and Sales Intelligence platforms (ZoomInfo, Lusha) to ensure the SDR team is working with accurate, high-quality information, thereby maximizing top-of-funnel efficiency
Provide front-line system/process support for SDRs and their management, including responding to and resolving ticket escalations in Zendesk, solving queries and problems related to their daily tools and data in a timely and efficient manner
Qualification
Required
Excellent written and verbal communication skills
Proven analytical skills with the ability to translate complex data into business narratives and actionable insights
Demonstrated deep understanding of the Sales Development function and top-of-funnel operations in a SaaS or subscription business
Solid understanding and experience with top-of-funnel metrics, including lead volumes, MQL, SQL, persistence, activity metrics, conversion rates, and campaign performance analysis
At least 1+ years of experience in a Sales Operations, Sales Development Operations, or business/system analysis role
High proficiency and daily working experience with our core GTM stack: Salesforce, Tableau, Looker, and Snowflake
Experience analyzing and optimizing data from Sales Engagement Platforms (e.g., Groove, Outreach), Lead Routing/Management (e.g., LeanData), Sales Intelligence/Data Enrichment (e.g., ZoomInfo, Lusha), Conversational Intelligence (e.g., Gong), Marketing Automation (e.g., Eloqua), and productivity tools like Clari
Experience or deep familiarity with integrating AI tools or automation into GTM workflows (e.g., lead scoring, outreach automation, predictive analytics)
Proficient in the Google App Suite (Sheets, Slides, etc.) with intermediate to advanced skills in spreadsheet functions
Preferred
Related SQL knowledge a definite advantage
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase