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United Digestive · 3 days ago

Patient Service Representative (63356)

Orange City, FL

Full-time

Onsite

Entry Level

1+ years exp

United Digestive is seeking a Patient Service Representative to manage patient scheduling and ensure high-quality customer service. The role involves handling patient appointments, maintaining physician schedules, and addressing patient inquiries while adhering to HIPAA compliance.

FinanceHealth CareHuman ResourcesInformation TechnologyManagement Consulting

H1B Sponsor Likely

Responsibilities

Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times

Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures

Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference

Collects and records accurate patient information according to the AGA Documentation Requirements

Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary

Ensures all applicable ancillary services are scheduled at AGA

Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner

Mails/Emails information packets to patients who are new to the practice

Addresses questions regarding patient appointments and requests for information from referring providers

Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary

Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team

Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Participates in staff meetings as directed by the Patient Service Supervisor or Manager

Participates in marketing activities as directed by the Patient Service Supervisor or Manager

Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager

Any other duties and/or special projects as assigned

Qualification

Customer service skillsECW experienceHealthcare systems proficiencyBilingual skillsTyping 45 wpmCompassionProfessional attitudePlanningPrioritizingCommunication skills

Required

High School Diploma or GED required

strong customer service skills

ability to type 45 words a minute

staff member must be computer literate

able to operate healthcare systems and multiple Microsoft Office applications

Preferred

Certified Medical Assistant

1-3 years of call center experience

1-3 years of eCW experience

1-3 years of specialty clinic experience

1-3 years of gastroenterology experience

bilingual skills

Company

United Digestive

United Digestive is a practice management company with a focus on compliance, finance, HR, and IT for gastroenterology practices nationwide.

Founded in 2018

Atlanta, Georgia, USA

1001-5000 employees

https://www.uniteddigestive.com

H1B Sponsorship

United Digestive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)