Intuit · 1 day ago
Group Manager, Customer Strategy & Operations
Atlanta, GA
Full-time
Onsite
Director/Executive
$205K/yr - $278K/yr
10+ years expIntuit is a company focused on driving customer success transformation across its mid-market and enterprise segments. The Group Manager of Customer Strategy & Operations will play a critical role in designing and operationalizing mechanisms to help Customer Success teams deliver measurable outcomes and reduce churn.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead the design and execution of operating mechanisms that enable CS teams to deliver measurable customer outcomes
Establish segmentation, coverage, and territory assignment models to manage our book of business effectively
Define and operationalize risk management and churn prevention strategies, with measurable impact on Net Revenue Retention (NRR)
Develop scalable engagement frameworks for low-touch or disengaged customers
Build structure, cadence, and visibility around performance, risks, and execution across CS
Design program structures and standardized mechanisms to ensure clarity, accountability, and repeatable success
Refine automation and reporting processes to consolidate data from multiple sources and deliver actionable dashboards for leadership and field teams
Drive continuous improvement initiatives that enhance efficiency, reporting accuracy, and customer outcomes
Partner with leaders across Sales, Marketing, Product, Data Science, Finance, and Technology to align on shared priorities and execution
Facilitate discussions with experts and stakeholders to achieve optimal outcomes
Manage dependencies, risks, and leadership escalations to keep programs on track
Recommend capacity and funding models for scaling CS functions
Develop and deliver reporting mechanisms that provide visibility for executives, operations, and field teams
Propose plays and initiatives to increase adoption, retention, and expansion across the customer lifecycle
Rally teams around execution priorities and strategic outcomes
Compellingly frame strategy, outcomes, and progress to executives and frontline teams
Embody Intuit’s values of customer obsession, stronger together, and integrity without compromise in all aspects of leadership
Qualification
Required
10+ years of GTM Ops and/or strategy experience, overseeing multiple complex, cross-functional programs with measurable outcomes
Proven track record of leading high performing teams in Customer Success, GTM transformation, or GTM Operations, ideally in SaaS or technology environments
Exceptional influencing skills, with the ability to collaborate in matrixed environments and build strong partnerships across functions
Outstanding communication and storytelling skills, tailored for executive audiences and field teams
Strong business acumen with the ability to connect data, process, and technology to business outcomes
Deep experience in Agile/Scrum environments, balancing speed with business priorities
Expertise in operational excellence, including process automation, reporting, dashboards, and continuous improvement
Strategic thinker who can design directional roadmaps (multi-year) while driving near-term execution (6–12 months)
Customer-first innovator with a focus on delivering world-class experiences that retain and expand customers
Integrity-driven leader who inspires accountability and measurable performance
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
Small Business Trends
2026-01-03
2026-01-02
Company data provided by crunchbase