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Online River, LLC · 4 months ago

Remote CRM Coordinator

United States

Full-time

Remote

Entry, Mid Level

$28/hr - $34/hr

Online River, LLC is seeking a highly organized and detail-oriented Remote CRM Coordinator to manage and optimize their customer relationship management (CRM) system. The role involves ensuring accurate CRM data, enhancing customer satisfaction, and collaborating with sales, marketing, and customer support teams to streamline processes and maintain customer interactions.

Security & Investigations

Responsibilities

Oversee and maintain the CRM system, ensuring it is properly configured, user-friendly, and optimized for company needs

Ensure the CRM database is up-to-date with accurate customer information and interactions, including leads, sales, and support data

Generate regular reports from the CRM to track customer engagement, sales performance, and other key metrics

Provide training and support to internal teams on CRM usage, troubleshoot issues, and ensure best practices are followed

Collaborate with various departments to streamline and automate CRM processes for increased efficiency and productivity

Help with segmenting customer data to better target specific customer groups for marketing campaigns or sales efforts

Track and monitor leads throughout the sales pipeline, ensuring no opportunities are missed

Regularly audit the CRM system to maintain data quality, correct any errors, and ensure compliance with data protection laws

Work with marketing, sales, and support teams to align CRM efforts with broader business goals and campaigns

Assist in integrating CRM with other tools or platforms used by the company, such as email marketing software, customer support tools, or analytics platforms