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Sage · 23 hours ago

Technical Software Trainer

Lawrenceville, GA

Full-time

Hybrid

Mid Level

3+ years exp

Sage is a company focused on delivering high-quality support and training solutions. The Technical Trainer is responsible for designing and delivering training programs for Intacct Support Analysts, enhancing their skills and ensuring consistent support standards.

Business Information SystemsEnterprise SoftwareHuman ResourcesInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Deliver structured onboarding and technical training programs for new Intacct Support Analysts across the EMEA region

Design and update learning materials, guides, and curriculum to reflect product updates, support processes, and best practices

Collaborate with product experts, team managers, and coaches to identify training needs and skill gaps

Track learning outcomes, gather feedback, and adjust training programs for continuous improvement

Maintain up-to-date knowledge of Intacct products, support procedures, and internal tools

Develop Support certification, refresher training, and targeted upskilling initiatives

Promote a learning culture through knowledge sharing and collaboration across regions

Qualification

Intacct knowledgeTechnical training experienceLearning management systemsInstructional design skillsCommunication skillsOrganizational skillsCustomer-focused mindset

Required

Proven experience (3-5 years) delivering technical training in a support or SaaS environment

Strong knowledge of Intacct or financial management software

Excellent verbal and written communication skills; ability to explain complex concepts clearly

Strong instructional design skills and familiarity with learning principles

Ability to engage and motivate learners in both virtual and in-person environments

Proficiency in using learning management systems (LMS) and training tools

Strong organizational skills and attention to detail

Customer-focused mindset and passion for enabling others to succeed

Benefits

Comprehensive health, dental and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Library of on-demand career development options and ongoing training offerings

Company

Sage

Glassdoor4.0

At Sage, we knock down barriers with information, insights, and tools to help your business flow.

Founded in 1981

Newcastle Upon Tyne, Newcastle upon Tyne, GBR

10001+ employees

http://www.sage.com

H1B Sponsorship

Sage has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (9)

2023 (3)

2022 (13)

2021 (6)

2020 (5)