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NYC Department of Social Services · 3 weeks ago

CHIEF OF STAFF TO THE CHIEF INFORMATION OFFICER

Manhattan, NY

Full-time

Onsite

Mid, Senior Level

4+ years exp

The NYC Department of Social Services is dedicated to fighting poverty and addressing homelessness in New York City. They are seeking a Chief of Staff to the Chief Information Officer to provide strategic direction, coordinate projects, and ensure alignment of technology initiatives with the agency’s mission and operational goals.

ConsultingGovernmentNon ProfitSocial

No H1B

Responsibilities

Provide clarification and direction to the areas under the CIO in the application of administrative policies, procedures, and regulations for uniformity of interpretation and practice. Support the Chief Information Officer in the planning, execution and monitoring of projects, improving operations, integrity, and compliance and alignment with Agency and city-wide plans; serve as a special advisor with authority for making recommendations on strategic direction on administrative functions and implementation of critical and new interagency initiatives designed to improve service delivery across the Agency. This includes coordinating with technology leadership to ensure that initiatives are sequenced and executed in accordance with the Agency’s multi-year technology roadmap

Coordinate special projects with various internal and external partners (ex. Office of Technology & Innovation (OTI), and other groups and cooperating agencies), ensuring alignment with broader DSS program goals. Special project coordination includes developing project plans/timeline, the negotiation of roles and responsibilities, determination of work scope, determination of design, budget allocations and contractual requirement, and coordinating the management of the project to completion. Coordinate strategic initiatives and operational priorities across ITS and ensure alignment with broader DSS program goals. Track and report on progress against the technology roadmap to ensure delivery milestones are met and interdependencies are managed across divisions

Act as liaison to the DSS Commissioner’s Office, the HRA Administrator’s Office, the DHS Administrator’s Office, the Office of Technology & Innovation, other city agencies, vendors, and nonprofit partners on behalf of the CIO to align enterprise technology strategy with program needs, secure support for shared initiatives, and resolve interagency issues. Facilitates decision-making by preparing analyses, briefing materials, and recommendations for the CIO. Ensures that commitments made in these forums are tracked, delegated to the appropriate ITS divisions for implementation, and monitored for progress

Serve as a gatekeeper for the CIO by managing access, prioritizing incoming requests, and ensuring that the CIO’s time is focused on the most critical issues and decisions. Reviews and triages meeting requests, correspondence, and initiatives, determining which should be addressed directly by the CIO and which can be delegated to senior leadership. Prepares the CIO for key engagements by ensuring they have the necessary context, briefing materials, and follow-up plans. In doing so, enables the CIO to focus on high-value activities such as shaping organizational vision, long-term strategic planning, mentoring their leadership team, and engaging staff to build morale and alignment

Perform other duties and functions as directed

Qualification

Digital transformationIT governanceStrategic planningBudget administrationStakeholder managementAnalytical skillsCommunication skillsInterpersonal skillsCritical thinkingOrganizational skills

Required

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above

A baccalaureate degree from an accredited college and four years of professional experience in the areas described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in '1' above

Preferred

Demonstrate strong organizational, analytical, communication, and interpersonal skills, with the ability to prioritize competing demands exercise independent judgement and apply critical thinking to address complex problems while maintaining professionalism, discretion, and sound decision-making

Working knowledge of DSS-HRA-DHS programs

Detailed oriented, proactive, creative, and innovative

Possesses strong interpersonal and emotional intelligence ability to interact/work with a diverse group

Deep understanding of federal, state, and local government operations, with particular emphasis on social services delivery and technology policy

Demonstrated expertise in digital transformation, IT governance, technology roadmap execution, and strategic planning

Skilled in high-level communications, policy writing, and stakeholder management

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees