KARL STORZ North America · 2 weeks ago
OR1 Product Deployment Specialist
United States
Full-time
Hybrid
Mid Level
3+ years expKARL STORZ North America is a leading company in medical technology, seeking a Product Deployment Specialist to enhance customer experiences through the deployment of integrated operating room systems. The role involves extensive travel and responsibilities include installation and configuration of audio-visual and network-based systems in medical environments.
Medical Device
Responsibilities
Demonstrates responsibility in communicating effectively with internal and external customers
Achieving excellent customer satisfaction by meeting established deadlines SOPs and SLAs
Execute tasks as assigned by management in an organized and thoughtful manner
Must be able to maintain productive working relationships and treat fellow employees with respect
Utilizes technology (iPhone, computer, and related software and applications) to perform required administrative duties (e.g., timesheets) on a weekly, monthly, and quarterly basis
Submits corporate documentation on time with rigor
Completes and submits daily project status reports and delivers/communicates status reports with project management daily or in a frequency agreed upon by the project team
Responsible for cost-effectively managing travel and equipment expenses
Responsible for maintaining up to date hospital credentialing portfolio
Follows hospital protocols and upholds KARL STORZ standards of professional conduct when working with customers, management, and fellow employees
Utilizes customer protocols when entering and exiting facilities and abides by all KARL STORZ protocols and procedures
Qualification
Required
Minimum of 3-5 years of general work experience
High School Diploma or GED or equivalent combination of education and relevant experience
Basic experience in audio/video control systems or medical devices or computer systems
Able to use hand tools and power meters
Adequate computer skills with proficiency in Microsoft Office, including Word, and Excel
Familiarity with mobile tools and application
Ability to communicate professionally and articulately with customers
Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations
Uses patience when listening to people
Accurately conveys information
Uses proper business etiquette for email and phone communication
Responds promptly with a high level of customer satisfaction
Openly shares information for collaboration
Must be able to work cooperatively with others in a team-oriented environment
Energetic with a desire to learn and develop new skills
Works safely
Continuous improvement mindset. Open to feedback
Demonstrated ability to adhere to business processes
Good driving record and the ability to travel up to 80% throughout the US, Canada, and Mexico to customer sites
Preferred
1-2 years electro-mechanical installation or commercial audiovisual integration installation experience, or related experience
Basic understanding of Cable Terminations: ability to perform Solder, Crimp, Compression, and Punch-Down connections for audio, video, network, control, and power devices
Basic understanding of Cable Media: ability to distinguish Coax, Mini-Hi- Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling
Basic understanding of Cable Handling: ability to maintain proper cable pull techniques
Rack and Field Termination: ability to maintain uniform cable dressing and secure system connections
Able to mount AV equipment such as wall displays and speakers
Basic experience in control systems, network-based devices, power amplifiers, video matrix switchers, video scalers, and digital video recorders
Able to read and understand schematics
Company
KARL STORZ North America
KARL STORZ North America is a leader in endoscopic technology and imaging solutions across virtually all surgical specialties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bethany Kucera
Senior Human Resources Business Partner
Eric Allen, SHRM-CP
Human Resources Business Partner
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