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Confidential · 3 weeks ago

DIGITAL DATA ANALYST

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Confidential company is seeking a Digital Data Analyst to oversee the design of customer journeys and manage commercial processes within the Product and Marketing department. The role involves analyzing business and customer data, managing budgets, and monitoring customer experience across digital platforms.

Marketing & Advertising

Responsibilities

Develop customer journeys and define functional requirements for Salesforce, including configuring communications in Marketing Cloud

Document commercial and operational processes in collaboration with business and operational units within the Vice Presidency

Manage department budgets, process and track invoices, and prepare periodic financial reports for leadership review

Request and coordinate updates to website content, product terms and conditions, and legal/regulatory requirements

Design, send, and monitor internal and customer satisfaction surveys to compile ISN and NPS (Net Promoter Score) indicators, as well as prepare detailed reports for management

Identify usability enhancements to improve traffic flows and overall customer experience

Business dashboards, customer indicators, and data analytics to support operational and strategic initiatives

Track, analyze, and report on social media complaints and customer comments to identify trends, service gaps, and improvement opportunities

Prepare social media organic campaign performance reports, including engagement metrics, reach, and conversion insights

Collaborate with external agencies to review metrics and analytics, identify trends, and recommend improvements

As the organization grows, you may be asked to perform other related tasks as assigned

Qualification

Data analyticsBudget managementSurvey managementSocial media reportingSalesforce configurationEmpathyDynamismInnovationWriting skillsCommunication skillsOrganization skills

Required

Bachelor's degree in Computer Science or Marketing

2–3 years in banking

Data analytics and reporting

Budget and invoice management

Internal and external survey management

Social media reporting and monitoring

Writing and communication skills

Organization and planning

Empathy and customer focus

Dynamism and innovation

Company

Confidential

Silicon Valley, California US, US

51-200 employees

Funding

Current Stage

Growth Stage

Leadership Team

Roshan Syed

Global Talent Partner

Company data provided by crunchbase